35. What outsource services will you require?
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36. What are the compelling stakeholder reasons for embarking on Risk transfer?
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37. Are different versions of process maps needed to account for the different types of inputs?
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38. What are the rough order estimates on cost savings/opportunities that Risk transfer brings?
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39. When are meeting minutes sent out? Who is on the distribution list?
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40. Is data collected and displayed to better understand customer(s) critical needs and requirements.
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41. Are team charters developed?
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42. What customer feedback methods were used to solicit their input?
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43. What key stakeholder process output measure(s) does Risk transfer leverage and how?
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44. How can insurance-related resilience-building be defined?
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45. Has the Risk transfer work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?
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46. Have the customer needs been translated into specific, measurable requirements? How?
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47. Is full participation by members in regularly held team meetings guaranteed?
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48. Are customers identified and high impact areas defined?
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49. Is the work to date meeting requirements?
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50. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?
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51. When is the estimated completion date?
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52. What specifically is the problem? Where does it occur? When does it occur? What is its extent?
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53. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?
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54. Are improvement team members fully trained on Risk transfer?
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55. Are there any constraints known that bear on the ability to perform Risk transfer work? How is the team addressing them?
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56. How often are the team meetings?
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57. Will team members regularly document their Risk transfer work?
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58. Is there a critical path to deliver Risk transfer results?
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59. How will the Risk transfer team and the group measure complete success of Risk transfer?
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60. What types of insurance should be required?
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61. What are the dynamics of the communication plan?
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62. What are the requirements for licensing reinsurance companies and what sanctions are relevant for supervisory action in a situation of doubtful fit and proper outcomes?
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63. Is there timely reimbursement of covered losses from the reinsurer (at least quarterly in most cases)?
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64. How are requirements being extended to subcontractors?
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65. How do you keep key subject matter experts in the loop?
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66. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?
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67. Has a high-level ‘as is’ process map been completed, verified and validated?
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68. When is/was the Risk transfer start date?
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69. What constraints exist that might impact the team?
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70. Are stakeholder processes mapped?
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71. Has everyone on the team, including the team leaders, been properly trained?
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72. Should you require that contractors provide proof of terrorism coverage in insurance programs?
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73. What would be the goal or target for a Risk transfer’s improvement team?
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74. What critical content must be communicated – who, what, when, where, and how?
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75. Is the team sponsored by a champion or stakeholder leader?
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76. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?
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77. Will team members perform Risk transfer work when assigned and in a timely fashion?
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78. What baselines are required to be defined and managed?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Risk transfer Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. How much of the post-disaster cost was covered by insurance?
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2. What safety technologies do you see making the biggest impact in the future?
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3. Which data have to be collected for quantification purposes?
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4.