Your completed Healthcare Quality Scorecard will give you a clear presentation of which Healthcare Quality areas need attention.
Healthcare Quality
Scorecard Example
Example of how the finalized Scorecard can look like:
Healthcare Quality
Scorecard
Your Scores:
BEGINNING OF THE
SELF-ASSESSMENT:
Table of Contents
About The Art of Service7
Included Resources - how to access7
Purpose of this Self-Assessment9
How to use the Self-Assessment10
Healthcare Quality
Scorecard Example12
Healthcare Quality
Scorecard13
BEGINNING OF THE
SELF-ASSESSMENT:14
CRITERION #1: RECOGNIZE15
CRITERION #2: DEFINE:27
CRITERION #3: MEASURE:43
CRITERION #4: ANALYZE:58
CRITERION #5: IMPROVE:74
CRITERION #6: CONTROL:90
CRITERION #7: SUSTAIN:102
Healthcare Quality and Managing Projects, Criteria for Project Managers:127
1.0 Initiating Process Group: Healthcare Quality128
1.1 Project Charter: Healthcare Quality130
1.2 Stakeholder Register: Healthcare Quality132
1.3 Stakeholder Analysis Matrix: Healthcare Quality133
2.0 Planning Process Group: Healthcare Quality135
2.1 Project Management Plan: Healthcare Quality137
2.2 Scope Management Plan: Healthcare Quality139
2.3 Requirements Management Plan: Healthcare Quality141
2.4 Requirements Documentation: Healthcare Quality143
2.5 Requirements Traceability Matrix: Healthcare Quality145
2.6 Project Scope Statement: Healthcare Quality147
2.7 Assumption and Constraint Log: Healthcare Quality149
2.8 Work Breakdown Structure: Healthcare Quality151
2.9 WBS Dictionary: Healthcare Quality153
2.10 Schedule Management Plan: Healthcare Quality155
2.11 Activity List: Healthcare Quality157
2.12 Activity Attributes: Healthcare Quality159
2.13 Milestone List: Healthcare Quality161
2.14 Network Diagram: Healthcare Quality163
2.15 Activity Resource Requirements: Healthcare Quality165
2.16 Resource Breakdown Structure: Healthcare Quality166
2.17 Activity Duration Estimates: Healthcare Quality168
2.18 Duration Estimating Worksheet: Healthcare Quality170
2.19 Project Schedule: Healthcare Quality172
2.20 Cost Management Plan: Healthcare Quality174
2.21 Activity Cost Estimates: Healthcare Quality176
2.22 Cost Estimating Worksheet: Healthcare Quality178
2.23 Cost Baseline: Healthcare Quality180
2.24 Quality Management Plan: Healthcare Quality182
2.25 Quality Metrics: Healthcare Quality184
2.26 Process Improvement Plan: Healthcare Quality186
2.27 Responsibility Assignment Matrix: Healthcare Quality188
2.28 Roles and Responsibilities: Healthcare Quality190
2.29 Human Resource Management Plan: Healthcare Quality192
2.30 Communications Management Plan: Healthcare Quality194
2.31 Risk Management Plan: Healthcare Quality196
2.32 Risk Register: Healthcare Quality198
2.33 Probability and Impact Assessment: Healthcare Quality200
2.34 Probability and Impact Matrix: Healthcare Quality202
2.35 Risk Data Sheet: Healthcare Quality204
2.36 Procurement Management Plan: Healthcare Quality206
2.37 Source Selection Criteria: Healthcare Quality208
2.38 Stakeholder Management Plan: Healthcare Quality210
2.39 Change Management Plan: Healthcare Quality212
3.0 Executing Process Group: Healthcare Quality214
3.1 Team Member Status Report: Healthcare Quality216
3.2 Change Request: Healthcare Quality218
3.3 Change Log: Healthcare Quality220
3.4 Decision Log: Healthcare Quality222
3.5 Quality Audit: Healthcare Quality224
3.6 Team Directory: Healthcare Quality226
3.7 Team Operating Agreement: Healthcare Quality228
3.8 Team Performance Assessment: Healthcare Quality230
3.9 Team Member Performance Assessment: Healthcare Quality233
3.10 Issue Log: Healthcare Quality235
4.0 Monitoring and Controlling Process Group: Healthcare Quality237
4.1 Project Performance Report: Healthcare Quality239
4.2 Variance Analysis: Healthcare Quality241
4.3 Earned Value Status: Healthcare Quality243
4.4 Risk Audit: Healthcare Quality245
4.5 Contractor Status Report: Healthcare Quality247
4.6 Formal Acceptance: Healthcare Quality249
5.0 Closing Process Group: Healthcare Quality251
5.1 Procurement Audit: Healthcare Quality253
5.2 Contract Close-Out: Healthcare Quality255
5.3 Project or Phase Close-Out: Healthcare Quality257
5.4 Lessons Learned: Healthcare Quality259
Index261
CRITERION #1: RECOGNIZE
INTENT: Be aware of the need for change. Recognize that there is an unfavorable variation, problem or symptom.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. Are controls defined to recognize and contain problems?
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2. How do you recognize an Healthcare quality objection?
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