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83. What are the record-keeping requirements of Information officer activities?
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84. Has a high-level ‘as is’ process map been completed, verified and validated?
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85. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?
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86. What would be the goal or target for a Information officer’s improvement team?
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87. How do you build the right business case?
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88. How is the team tracking and documenting its work?
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89. Is the Information officer scope manageable?
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90. Do you have a comprehensive set of service level agreement requirements?
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91. What specifically is the problem? Where does it occur? When does it occur? What is its extent?
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92. Is the team equipped with available and reliable resources?
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93. Is there a clear Information officer case definition?
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94. Has a project plan, Gantt chart, or similar been developed/completed?
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95. Is there a Information officer management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?
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96. What is out-of-scope initially?
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97. Are resources adequate for the scope?
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98. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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99. Is Information officer required?
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100. What customer feedback methods were used to solicit their input?
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101. Is the work to date meeting requirements?
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102. If substitutes have been appointed, have they been briefed on the Information officer goals and received regular communications as to the progress to date?
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103. What is in scope?
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104. Is data collected and displayed to better understand customer(s) critical needs and requirements.
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105. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?
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106. Will team members regularly document their Information officer work?
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107. Is Information officer currently on schedule according to the plan?
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108. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?
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109. Does the team have regular meetings?
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110. How do you gather requirements?
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111. What is the context?
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112. How and when will the baselines be defined?
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113. Are improvement team members fully trained on Information officer?
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114. Where can you gather more information?
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115. Has a team charter been developed and communicated?
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116. What Information officer requirements should be gathered?
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117. What key stakeholder process output measure(s) does Information officer leverage and how?
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118. How do you hand over Information officer context?
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119. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
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120. What is in the scope and what is not in scope?
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121. Is it clearly defined in and to your organization what you do?
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122. Is the team formed and are team leaders (Coaches and Management Leads) assigned?
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123. Will team members perform Information officer work when assigned and in a timely fashion?
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124. How do you keep key subject matter experts in the loop?
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125. What scope do you want your strategy to cover?
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126. Are team charters developed?
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127. Who are the Information officer improvement team members, including Management Leads and Coaches?
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128. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?
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129. What is the worst case scenario?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Information officer Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. Who participated in the data collection for measurements?
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