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119. How would you define the culture at your organization, how susceptible is it to Web information system changes?
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120. What knowledge or experience is required?
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121. What sort of initial information to gather?
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122. What customer feedback methods were used to solicit their input?
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123. Have all of the relationships been defined properly?
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124. Are there any constraints known that bear on the ability to perform Web information system work? How is the team addressing them?
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125. What is the context?
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126. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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127. Have the customer needs been translated into specific, measurable requirements? How?
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128. How often are the team meetings?
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129. What is out of scope?
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130. Is there a critical path to deliver Web information system results?
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131. How do you keep key subject matter experts in the loop?
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132. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?
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133. Are there different segments of customers?
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134. Are different versions of process maps needed to account for the different types of inputs?
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135. Will team members regularly document their Web information system work?
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136. What is the scope?
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137. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?
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138. Is the Web information system scope manageable?
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139. What would be the goal or target for a Web information system’s improvement team?
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140. Is Web information system required?
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141. Are approval levels defined for contracts and supplements to contracts?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Web information system Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. What are your customers expectations and measures?
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2. How frequently do you track Web information system measures?
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3. Why do you expend time and effort to implement measurement, for whom?
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4. Who is involved in verifying compliance?
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5. What is your Web information system quality cost segregation study?
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6. What could cause delays in the schedule?
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7. How can you measure the performance?
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8. Do you aggressively reward and promote the people who have the biggest impact on creating excellent Web information system services/products?
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9. Do you have a flow diagram of what happens?
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10. How do you verify the Web information system requirements quality?
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11. What are your primary costs, revenues, assets?
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12. How will success or failure be measured?
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13. How is the value delivered by Web information system being measured?
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14. What is the total cost related to deploying Web information system, including any consulting or professional services?
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15. Do you have any cost Web information system limitation requirements?
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16. Are there competing Web information system priorities?
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17. What is your decision requirements diagram?
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18. How will measures be used to manage and adapt?
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19. How are measurements made?
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20. Are the Web information system benefits worth its costs?
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21. Who pays the cost?
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22. How do you verify if Web information system is built right?
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23. When a disaster occurs, who gets priority?
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24. Is the solution cost-effective?
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25. How is performance measured?
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26. How can you reduce the costs of obtaining inputs?
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27. Have you made assumptions about the shape of the future, particularly its impact on your customers and competitors?
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28. What are the estimated costs of proposed changes?
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