128. What are the record-keeping requirements of Call data record activities?
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129. Has a high-level ‘as is’ process map been completed, verified and validated?
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130. Are approval levels defined for contracts and supplements to contracts?
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131. What is the worst case scenario?
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132. What is the scope of the Call data record work?
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133. What are the core elements of the Call data record business case?
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134. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?
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135. What defines best in class?
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136. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?
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137. How would you define the culture at your organization, how susceptible is it to Call data record changes?
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138. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?
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139. How do you gather the stories?
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140. What was the context?
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141. Has/have the customer(s) been identified?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Call data record Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. What relevant entities could be measured?
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2. What is the Call data record business impact?
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3. Are the Call data record benefits worth its costs?
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4. How can you measure Call data record in a systematic way?
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5. Do you have a flow diagram of what happens?
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6. Are missed Call data record opportunities costing your organization money?
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7. What is the root cause(s) of the problem?
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8. How do you verify if Call data record is built right?
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9. What methods are feasible and acceptable to estimate the impact of reforms?
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10. Have you made assumptions about the shape of the future, particularly its impact on your customers and competitors?
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11. Does management have the right priorities among projects?
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12. What disadvantage does this cause for the user?
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13. Are the units of measure consistent?
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14. How do you verify the Call data record requirements quality?
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15. What harm might be caused?
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16. How will you measure success?
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17. Do you aggressively reward and promote the people who have the biggest impact on creating excellent Call data record services/products?
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18. What do you measure and why?
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19. How will your organization measure success?
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20. What details are required of the Call data record cost structure?
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21. Are supply costs steady or fluctuating?
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22. How do you verify the authenticity of the data and information used?
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23. How is the value delivered by Call data record being measured?
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24. Do the benefits outweigh the costs?
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25. Among the Call data record product and service cost to be estimated, which is considered hardest to estimate?
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26. What could cause you to change course?
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27. Who should receive measurement reports?
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28. What are the current costs of the Call data record process?
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29. What is the total fixed cost?
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30. What are the estimated costs of proposed changes?
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31. What measurements are possible, practicable and meaningful?
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32. Where is the cost?
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33. Have you included everything in your Call data record cost models?
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34. What causes mismanagement?
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35. How can you measure the performance?
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36. How are costs allocated?
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37. When a disaster occurs, who gets priority?
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38. What is your decision requirements diagram?
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39. What drives O&M cost?
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40.