Выдающийся сервис, отличная прибыль. Принципы достижения настоящей клиентоориентированности. Леонардо Ингильери

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      Примечания

      1

      Вышла в издательстве «Манн. Иванов и Фербер» в 2012 году.

      2

      Нью-йоркский аэропорт Ла-Гуардия имеет две взлетно-посадочные полосы, перпендикулярные друг другу. Поэтому при большом количестве рейсов в нем нередки сбои в расписании. Прим. ред.

      3

      Аэропорт Даллас/Форт-Уэрт находится в штате Техас, аэропорт Вашингтон-Даллес – в штате Вирджиния. Прим. ред.

      4

      Уильям Сафир – американский журналист, редактор The New York Times, более 30 лет вел в газете рубрику «О языке». Лауреат Пулитцеровской премии 1978 года, бывший спичрайтер президента Ричарда Никсона. Прим. ред.

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