Engaged. Amy Bucher

Growth

       The Feedback Playbook

       Watch Outs: Common Missteps

       Good Feedback Is for the User

       The Upshot: Feedback for All

       PERSPECTIVE

       Diana Deibel and Employee Performance

       CHAPTER 8

       Come Together

       Design for Connection

       What Can Social Support Do?

       Social Support in Real Life

       Supportive Combat

       Taking Social Support Online

       The Upshot: Everybody Needs Somebody

       PERSPECTIVE

       Josh Clark and the Power of Sharing

       CHAPTER 9

       Mr. Roboto

       Connecting with Technology

       Amp Up the Anthropomorphization

       Everything Is Personal

       Speak My Language

       Robots with Personality

       Two-Way Transmission

       Authenticity, Again

       The Upshot: People + Product = Love

       PERSPECTIVE

       Alison Darcy on Robot Therapists

       CHAPTER 10

       A Matter of Trust

       Design Users Can Believe In

       Why Trust Is So Important

       Hello, My Name Is

       All Aboard

       Deliver on Trust

       How to Say Goodbye

       The Upshot: Users Trust an Open Book

       PERSPECTIVE

       Sara Wachter-Boettcher and Thinking Differently

       CHAPTER 11

       Someday Never Comes

       Design for the Future Self

       Why the Future Self Is So Far Away

       Set the Right Goals

       Make a Plan to Reach Them

       Choose the Right Tactics

       Know When to Fold ’Em

       The Upshot: Make the Future Feel Real

       PERSPECTIVE

       Kate Wolin on Sustaining the Journey

       CHAPTER 12

       Nothing’s Gonna Stop Us Now

       Go Forth and Engage

       Doing Behavior Change Design

       Be Glinda, Not Elphaba

       Be a Behavior Change Evangelist

       Fueling the Competence Engine

       The Promise of Behavior Change

       PERSPECTIVE

       Kate Lawrence and Building New Capabilities

       Index

       Acknowledgments

       About the Author

FOREWORD

      Behavioral science is having a moment. Nobel prizes, bestselling books, sought-after experts,