Who, in this tired and overworked family, would have had time to give more attention to Gregor than was absolutely necessary? The household budget became even smaller; so now the maid was dismissed; an enormous, thick-boned charwoman with white hair that flapped around her head came every morning and evening to do the heaviest work; everything else was looked after by Gregor's mother on top of the large amount of sewing work she did. Gregor even learned, listening to the evening conversation about what price they had hoped for, that several items of jewellery belonging to the family had been sold, even though both mother and sister had been very fond of wearing them at functions and celebrations. But the loudest complaint was that although the flat was much too big for their present circumstances, they could not move out of it, there was no imaginable way of transferring Gregor to the new address. He could see quite well, though, that there were more reasons than consideration for him that made it difficult for them to move, it would have been quite easy to transport him in any suitable crate with a few air holes in it; the main thing holding the family back from their decision to move was much more to do with their total despair, and the thought that they had been struck with a misfortune unlike anything experienced by anyone else they knew or were related to. They carried out absolutely everything that the world expects from poor people, Gregor's father brought bank employees their breakfast, his mother sacrificed herself by washing clothes for strangers, his sister ran back and forth behind her desk at the behest of the customers, but they just did not have the strength to do any more. And the injury in Gregor's back began to hurt as much as when it was new. After they had come back from taking his father to bed Gregor's mother and sister would now leave their work where it was and sit close together, cheek to cheek; his mother would point to Gregor's room and say "Close that door, Grete", and then, when he was in the dark again, they would sit in the next room and their tears would mingle, or they would simply sit there staring dry-eyed at the table.
Gregor hardly slept at all, either night or day. Sometimes he would think of taking over the family's affairs, just like before, the next time the door was opened; he had long forgotten about his boss and the chief clerk, but they would appear again in his thoughts, the salesmen and the apprentices, that stupid teaboy, two or three friends from other businesses, one of the chambermaids from a provincial hotel, a tender memory that appeared and disappeared again, a cashier from a hat shop for whom his attention had been serious but too slow, - all of them appeared to him, mixed together with strangers and others he had forgotten, but instead of helping him and his family they were all of them inaccessible, and he was glad when they disappeared. Other times he was not at all in the mood to look after his family, he was filled with simple rage about the lack of attention he was shown, and although he could think of nothing he would have wanted, he made plans of how he could get into the pantry where he could take all the things he was entitled to, even if he was not hungry. Gregor's sister no longer thought about how she could please him but would hurriedly push some food or other into his room with her foot before she rushed out to work in the morning and at midday, and in the evening she would sweep it away again with the broom, indifferent as to whether it had been eaten or - more often than not - had been left totally untouched. She still cleared up the room in the evening, but now she could not have been any quicker about it. Smears of dirt were left on the walls, here and there were little balls of dust and filth. At first, Gregor went into one of the worst of these places when his sister arrived as a reproach to her, but he could have stayed there for weeks without his sister doing anything about it; she could see the dirt as well as he could but she had simply decided to leave him to it. At the same time she became touchy in a way that was quite new for her and which everyone in the family understood - cleaning up Gregor's room was for her and her alone. Gregor's mother did once thoroughly clean his room, and needed to use several bucketfuls of water to do it - although that much dampness also made Gregor ill and he lay flat on the couch, bitter and immobile. But his mother was to be punished still more for what she had done, as hardly had his sister arrived home in the evening than she noticed the change in Gregor's room and, highly aggrieved, ran back into the living room where, despite her mothers raised and imploring hands, she broke into convulsive tears. Her father, of course, was startled out of his chair and the two parents looked on astonished and helpless; then they, too, became agitated; Gregor's father, standing to the right of his mother, accused her of not leaving the cleaning of Gregor's room to his sister; from her left, Gregor's sister screamed at her that she was never to clean Gregor's room again; while his mother tried to draw his father, who was beside himself with anger, into the bedroom; his sister, quaking with tears, thumped on the table with her small fists; and Gregor hissed in anger that no-one had even thought of closing the door to save him the sight of this and all its noise.
Gregor's sister was exhausted from going out to work, and looking after Gregor as she had done before was even more work for her, but even so his mother ought certainly not to have taken her place. Gregor, on the other hand, ought not to be neglected. Now, though, the charwoman was here. This elderly widow, with a robust bone structure that made her able to withstand the hardest of things in her long life, wasn't really repelled by Gregor. Just by chance one day, rather than any real curiosity, she opened the door to Gregor's room and found herself face to face with him. He was taken totally by surprise, no-one was chasing him but he began to rush to and fro while she just stood there in amazement with her hands crossed in front of her. From then on she never failed to open the door slightly every evening and morning and look briefly in on him. At first she would call to him as she did so with words that she probably considered friendly, such as "come on then, you old dung-beetle!", or "look at the old dung-beetle there!" Gregor never responded to being spoken to in that way, but just remained where he was without moving as if the door had never even been opened. If only they had told this charwoman to clean up his room every day instead of letting her disturb him for no reason whenever she felt like it! One day, early in the morning while a heavy rain struck the windowpanes, perhaps indicating that spring was coming, she began to speak to him in that way once again. Gregor was so resentful of it that he started to move toward her, he was slow and infirm, but it was like a kind of attack. Instead of being afraid, the charwoman just lifted up one of the chairs from near the door and stood there with her mouth open, clearly intending not to close her mouth until the chair in her hand had been slammed down into Gregor's back. "Aren't you coming any closer, then?", she asked when Gregor turned round again, and she calmly put the chair back in the corner.
Gregor had almost entirely stopped eating. Only if he happened to find himself next to the food that had been prepared for him he might take some of it into his mouth to play with it, leave it there a few hours and then, more often than not, spit it out again. At first he thought it was distress at the state of his room that stopped him eating, but he had soon got used to the changes made there. They had got into the habit of putting things into this room that they had no room for anywhere else, and there were now many such things as one of the rooms in the flat had been rented out to three gentlemen. These earnest gentlemen - all three of them had full beards, as Gregor learned peering through the crack in the door one day - were painfully insistent on things' being tidy. This meant not only in their own room but, since they had taken a room in this establishment, in the entire flat and especially in the