‘But how dare she?’
Something isn’t right, because we never neglect customers. I don’t understand how they’ve managed to make it look as though we do. Sam squeezes my free hand tightly and gives me a reassuring but tentative grin. ‘And who says, “shop girls” anyway, these days? Talk about old-fashioned!’
‘Don’t worry, lover, I bet you know much more than she does about retail sales. Just focus on the fabulous perks that are going to be surging your way,’ Eddie says. ‘Yep. It’s move over TOWIE and Made In Chelsea and Hello Carringtonnnnn’s!’ he sings, like he’s about to star in the next West End musical theatre smash hit.
Well, we’ll see about that.
‘I have to go,’ I say in a trance-like state to end the call, and I drop my phone down onto the carpet. I really thought Tom and I had something. Something really special. I had even started to think he might be the real deal. Everyone says you just know when you meet your one, and that’s exactly how I felt right from the very first moment I saw him. I was standing by the help-yourself salad bar in the staff canteen with my cheeks flushing and my mouth actually hanging open. He’s the quintessential tall dark gorgeous guy. Kind. Especially to animals. Calm. Impeccably mannered. Generous. Intelligent. Artistic. Gentle. Sometimes cheeky. Fantastic in bed. But how wrong was I? If he doesn’t even trust me enough to mention something as epic as Carrington’s starring in a reality TV show, then what does that say about our relationship? He obviously doesn’t feel the same way. And I’m so glad I held back on mentioning the L word. I grab my phone back up and punch out his number. I can’t wait to hear what he has to say for himself.
I’m on the bus making my way to work and I’m still devastated. After Kelly’s show last night, I spent the rest of the evening going over and over the sequence of events for the last month or so, until a trickle of realisation dawned in the early hours of this morning. The film footage was doctored! Edited to look as if Annie ignored Zara, the customer, when in actual fact she hadn’t. It’s the only explanation. Especially as we only had one of those Anya bags in stock and I distinctly remember Annie’s elation when she sold it. To Zara. Must have been.
Annie was whooping about adding the commission from the sale to her savings so she’d have nearly enough money to get the Flo Rida tatt removed from the spot just above her left boob. She’d had it done in a moment of madness on a crazeee hen weekend along the coast in Brighton, after hooking up with a guy called Vince who had gold teeth and seriously intricate sleeve tattoos. She’s regretted it ever since. I even remember saying she could have next Thursday off because it was the only appointment available at the laser clinic this side of Christmas. And we never normally allow it, not with Thursdays being late-night shopping, especially as the run-up to Christmas is our busiest time of year.
But what I’m absolutely gutted about is that Tom must have allowed Kelly to fix the sequence of events. He must have known she was going to portray us like that … Surely he would have investigated, done his ‘due diligence’, as I’ve heard him say, before putting Carrington’s, the business Dirty Harry started over a hundred years ago, in this ridiculous position. We’ll be a laughing stock. Well, I already am. I’ve had seventeen tweets this morning from people wondering if I’ve seen the YouTube clip of my bottom. Somebody posted it up with the title Carrington’s Christmas Cracker! Like I’m some sort of novelty joke. I couldn’t even bring myself to look, but apparently it’s had three hundred and eighteen hits already. Cringe. Hardly viral, but that’s not the point.
And what about our loyal customers? They won’t like being filmed. Some of them have been coming to the store since childhood, just like I did. Mum used to bring me to Carrington’s, before she passed away when I was thirteen years old. She had multiple sclerosis, which had worn her down so much that when she caught pneumonia she just couldn’t fight any more, so I ended up in foster care because Dad was still in prison and my only other relative, Uncle Geoffrey, couldn’t – or wouldn’t – take me in. But before it all happened, Mum and I would shop and eat fairy cakes in the old-fashioned tearoom and be happy together. This was years before Sam took over and turned it into a cosy café where the cakes are now cupcakes and a Victoria sandwich is a layer cake with elderberry infused jam and gold glitter frosting decorated with delicate edible butterflies made from hand-spun Valrhona chocolate. Those Saturdays and school holidays were probably the best times of my life, although, thinking about it, my hat trick with Tom does come a pretty good second … hmmm, but putting that aside, it’s as if all those glorious memories have been tarnished now.
Taking a deep breath and swallowing hard, I jump off at the bus stop beside the bandstand to look across the road and up at the Carrington’s frontage. Even after all this time it still excites me. An impressive, powder-blue Edwardian building with intricate white cornicing around enormous arched windows housing this year’s Christmas display – a real wooden sleigh, piled high with wrapped presents, pulled by four life-size reindeer figurines. They even have faux brown fur, enormous antlers and jingle bells nestling on crimson collars at their necks. Shimmery fake snow is scattered on the floor and all around the edges of the windows. The display lights create a magical, almost Narnia-esque image within the white colonnaded walkway of olde worlde streetlamps and pretty hanging baskets, bursting with seasonal purple cyclamen swaying gently in the wintery-cold breeze.
Set in a prime location in the centre of Mulberry-On-Sea, Carrington’s department store is a family firm spanning three generations, offering old-style elegance with a strong sense of tradition; that special something, where loyal customers are addressed by name and the staff are treated like personal friends. No matter what’s going on in the outside world, you know that when you step inside Carrington’s you’re entering a bubble of sparkly optimism where nothing bad ever happens. Well, until last night, that is. Thanks to Tom and his new best friend ‘Ronald McDonald’, everything’s changed in an instance. Carrington’s is a tradition, a landmark synonymous with Mulberry-On-Sea, and not some gaudy sideshow that relishes making fools of people. And that’s exactly what I’m going to tell him, and her, if I get the chance.
Pushing through the door of the staff entrance at the side of the building, I say hello to a couple of the Clarins concession girls and head towards the rickety old gilt-caged staff lift. I unwind my super-chunky long knitted scarf as I go – I made it myself from a kit that came free with a magazine, all part of me doing my bit for the austerity drive. I’ve made a few maxi dresses, too, and a pair of curtains, with Mum’s old sewing machine, some patterns I found in amongst Dad’s stuff and a bit of help from Iris in Haberdashery.
‘Hello lovey.’ It’s Mrs Grace, Carrington’s oldest employee. She used to run my department, Women’s Accessories, before retiring at the grand old age of seventy-one, but after her husband spanked all their savings on his pigeons, she had to come back to work. So she now looks after the stockrooms on a part-time basis and, if I’m not mistaken, she’s changed her lipstick to movie-star red. Her Garnier blonde hair, which is usually bouffed up into a big Aunty Bessie bun, is now styled into an elegant beehive with a super sparkly diamanté clip holding it all altogether. And she’s smoothing down a smart, two-piece skirt suit instead of her usual hand-crocheted waistcoat and easy-fit trousers. ‘Isn’t it exciting?’ she says, crinkling the corners of her eyes.
‘Exciting?’ I say, not quite sure what she means as I press the call button for the lift. My heart is thumping with anticipation of the showdown that’s about to unfold with Tom. I wonder if he’s bracing himself too. He must know I’m on the warpath. When he didn’t answer his phone last night, I left a very terse voicemail followed by a text. Well, four to be exact.