Making my way over to my counter, the best one on the floor, right opposite the main customer entrance and next to the giant, floor-to-ceiling Christmas window display, I make a conscious effort to pull myself together and put on a brave face. It wouldn’t do to crumble in front of a customer. I like to think of the shop floor as a stage to perform on where everything else must be left behind the scenes, upstairs in the staff canteen or in the sanctuary of my cosy flat. Besides, for all I know, Zara, Kelly – or worse still, Tom – could be spying on me via the CCTV. Maybe that’s how they doctored the film footage of Annie, supposedly texting and ignoring Zara. Hmmm.
I sneak a look around and my pulse speeds up. There! I knew it. Right there on the wall above the Marc Jacobs stand, glaring directly at the counter, is what looks suspiciously like a camera to me. A small, black, domed piece of plastic, and it definitely wasn’t there last week. I know, because I was up there with my feather duster. I make a mental note to climb back up the long ladder and strategically place a weekender bag right in front of it. That should block the view. I could even put one of the miniature Christmas trees on the very top shelf. That will definitely do the trick.
I’m crouched down behind my counter, sorting through a box full of old Olympic merch from last year – sequinned Union Jack clutches and sparkly London 2012 key rings, couldn’t even shift it during a BOGOF campaign – when a guy, wearing denim board shorts and the biggest funky Afro I’ve ever seen, waves one of those huge grey fluffy microphones in my face. Next to him is an arty-looking woman wearing leopard-print skinnies with blush patent wedges and a floaty vest top. She’s got a red leather folder pressed inside her crossed arms.
‘Can I help you?’ I say, shoving the box under the counter with my foot.
‘Perfect!’ The woman ignores me and whips out what looks like a paint chart from her folder, and holds it up near my shoulder.
‘What are you doing?’ I pull a face and push the chart away.
‘This is her. The girl. The one Kelly wants heavily featured,’ the woman says to the guy.
‘Hellooo. I am here, you know,’ I say, feeling irked at the mention of Kelly’s name. It’s her fault Tom and I have split up. Everything was wonderful before she came on the scene. I wave my hand in an attempt to get their attention.
‘Oh, sorry. How do you feel about cerise?’ the woman says, scrutinising me now.
‘Cerise?’ I repeat, thinking it’s a bit random. ‘Err, can’t say I’ve given it much thought of late.’
‘Or how about a rich chocolate or silky cream, with, wait for it – ’ she does a massive, almost manic grin, and waves her hand around before glancing at the guy, who nods enthusiastically – ‘a dash of delicate mint green? Oh yes, that would suit you far better. Bring out the gorgeous turquoise of your eyes.’ She fiddles with the chart again. ‘It’s very important that we get the right palette for you.’
‘Palette?’ I say, conscious of sounding like a parrot now.
‘For your clothes! Hence the light chart.’ She gives the card a quick wave for emphasis. ‘Sorry.’ She puts the chart back inside the folder and stuffs it under her arm before pushing the pen into her messy ballerina bun for safekeeping. ‘Hannah Lock. Production assistant.’ She sticks a hand out to greet me and I notice her gorgeous French navy gel nails.
‘Leo Aguda. Sound technician. Or Leo Afro, as they call me.’ The guy with the microphone grins and raises a clenched fist for me to thump. Awkwardly, I duly oblige.
‘Georgie Hart. Women’s Accessories,’ I say, sounding like a bit of a plum, but I’m not used to people announcing their name, surname and job description all in one go. ‘And don’t worry about a palette for me, I won’t be needing one. Besides, I have a uniform,’ I smile apologetically, having spotted a man with a little boy hovering near the Chloé display.
‘Don’t be silly. Kelly will want all of you sales assistants to be dressed in Carrington’s clothes. How else can customers see what the store’s merchandise will look like on them? She’s already given Womenswear a makeover, replaced the entire stock with catwalk couture, all the latest fashions, instead of that dowdy, middle-of-the-road merch thing they had going on up there.’ She rolls her eyes up towards the first floor while I wonder if I should mention that our regular customers obviously like the ‘dowdy, middle-of-the-road look’, as we’ve never had any complaints. ‘And you might as well make the most of a free fabulous wardrobe opportunity,’ she says, doing the manic grin again. ‘You’ll probably get to keep most of the clothes, and Kelly’s already told the board about the new rule – Carrington’s staff wear Carrington’s clothes. End of.’
‘I’m sorry, Hannah, but you’ll have to excuse me. I have a customer to serve.’ I gesture in the man’s direction before heading over to greet him.
‘Are you looking for a particular bag?’ I ask, giving the guy a big smile. Out of the corner of my eye, I see Hannah nudge a little closer.
‘Yes please. Something expensive for my wife. A Christmas present. Thought I’d get organised for a change,’ he says in a lovely lilting Irish accent before ruffling the little boy’s jet-black curly hair.
‘Excuse me. Do you know where Father Christmas is?’ The boy looks up at me, his big green eyes all sparkly with anticipation. ‘I’ve got a list. Daddy said I can give it to him.’
‘Well, I think he might be downstairs in his grotto.’ I crouch down so I’m head height with the boy. ‘And a list is a very good idea, how else will he know what you like best?’ I smile. After studying my face for a bit, the boy flings his arms around my neck and gives me an enormous squeeze, practically winding me in the process. I pat his back tentatively, relishing the spontaneous moment of comfort.
‘Hey, Declan, come on now.’ I stand up and the man goes to scoop the boy up into his arms, but he’s too quick and ducks behind the display. ‘Sorry. My wife’s just had a new baby and he’s feeling a little bit left out,’ the man whispers when the boy is out of earshot.
‘Aw, would he like one of these little teddies?’ I ask.
I take one of the fluffy white miniature bears down from the DKNY shelf and give it to the boy when he reappears. One of the brand managers brought in a batch for us to give away free with the purchase of every bag, but I’m sure they can spare one for a cute little boy.
‘Thanks so much,’ the guy says to me before turning to Declan and taking his hand. ‘What do you say to the nice lady?’
‘Thank you.’ Declan giggles and snuggles into the bear, looking really chuffed before pushing it out towards me. ‘He’s called Nice Lady Bear.’ The guy rolls his eyes and laughs, and I can’t help laughing too.
‘How much is this one?’ The man quickly composes himself, and points to a gorgeous dusty pink, top handle Chloé bag with signature gold metalwork.
‘Oh, good choice. This one is a limited edition; we only have two left and I can’t guarantee delivery again this side of Christmas Day.’
‘Is it a popular one, you know … an It bag, or whatever they call them?’ He pushes a hand through his hair as Declan simultaneously bounces Nice Lady Bear in his stomach.
‘Oh yes, it was in Elle magazine last week.’ I take the tag from the inside pocket and show it to him.
‘Blimey, that’s more than I paid for my first car.’ He shakes his head and tweaks Declan’s freckly nose.
‘We have others if this one is a little more than you wanted to spend,’ I say, discreetly. He hesitates for