52
53
Reason, J., Human Error (New York: Cambridge University Press, 1990), 5.
54
Berry, L., and Parasuraman, A., Marketing Services: Competing Through Quality (New York: The Free Press, 1991), part 2, ch. 2 and 3.
55
56
Asacker, T., The Business of Belief (Tom Asacker, 2013; Kindle edn), 61
57
Там же.
58
Там же.
59
Krychman, Michael L., 100 Questions & Answers About Women’s Sexual Wellness and Vitality (Sudbury: Jones & Bartlett Learning, 2010), 91 – 92.
60
Christensen, C., The Clayton M. Christensen Reader (Boston: Harvard Business Review Press, 2016), 46
61
Merlin, B., The Complete Stanislavsky Toolkit (London: Nick Hern Books, 2007), 219 – 226.
62
Там же.
63
https://onlinedoctor.lloydspharmacy.com/uk/mens-health
64
https://onlinedoctor.lloydspharmacy.com/uk/info/about-us
65
Watkinson, The Ten Principles, 80 – 83.
66
67
68
McNish, J., Silcoff, S., Losing the Signal: The Untold Story Behind the Extraordinary Rise and Spectacular Fall of BlackBerry (New York: Flatiron Books, 2015), 241.
69
https://www.statista.com/statistics/258749/most-popular-global-mobile-messenger-apps/.
70
Seba, T., Winners Take All: The Nine Fundamental Rules of High Tech Strategy (San Francisco: Tony Seba, 2006), 192–193.
71
http://www.wsj.com/articles/theranos-has-struggled-with-blood-tests-1444881901?mg=id-wsj
72
http://www.vanityfair.com/news/2016/09/elizabeth-holmes-theranos-exclusive
73
См. примечание 42.
74
75
76
http://www.wsj.com/articles/theranos-is-subject-of-criminal-probe-by-u-s-1461019055.
77
Rogers, E. M., Diffusion of Innovations (5th edn, New York: Free Press, 2003), 258.
78
Там же.
79
См. www.goruck.com и http://www.goruck.com/gr1-explained
80
Loewy, R., Never Leave Well Enough Alone (New York: Simon & Schuster, 1950), 325 – 331.
81
Там же.
82
https://www.netjets.com/AboutNetJets/Our-History/
83
https://www.netjets.com/why-netjets/Largest-Finest-Fleet
84
Похожий подход советует Тони Себа. См. примечание 43.
85
https://www.theguardian.com/business/2016/apr/18/dan-wagner-powa-technologies
86
http://www.businessinsider.com/inside-the-crash-of-londons-payment-unicorn-powa-technologies-2016-4