6
Quoted in Jennifer Robinson, “Saving Campbell Soup Company,”
7
Charles R. Swindoll, “The Value of a Positive Attitude,” Insight for Living Ministries (November 2015). https://www.insight.org/resources/daily-devotional/individual/the-value-of-a-positive-attitude
8
Ashley Goldsmith and Leighanne Levensaler, “Build a Great Company Culture with Help from Technology,”
9
Tomas Chamorro-Premuzic, “Does Money Really Affect Motivation? A Review of the Research,”
10
Tony Hsieh,
11
Quoted in Shep Hyken, “Drucker Said ‘Culture Eats Strategy for Breakfast’ and Enterprise Rent-A-Car Proves It,”
12
Quoted in Katie Richards, “5 Tips for Building a Real and Successful Company Culture,”
13
14
Harry Nobles, “Attitude Can Make the Difference,”
15
Anthony J. Rucci, Stephen P. Kirn, and Richard T. Quinn, “The Employee-Customer-Profit Chain at Sears,”
16
Quoted in Jim Tierney, “Mercedez Benz CEO: Customer Experience Is the New Marketing.”
17
18
Cedric T. Coco, Fiona Jamison, and Heather Black, “Connecting People Investments and Business Outcomes at Lowe's: Using Value Linkage Analytics to Link Employee Engagement to Business Performance,”
19
Andrew Oswald, Eugenio Proto, and Daniel Sgroi, “A New Happiness Equation: Worker+Happiness = Improved Productivity,”
20
Jim Taylor, “Sports: The Power of Emotions,”
21
Jacob Morgan, “Why You Are Not Just in a War for Talent with Your Competition,”
22
Julie Kantor, “High Turnover Costs Way More Than You Think,”
23
CHG Healthcare Services, n.d. http://www.chghealthcare.com
15.
24
Gallup, “Q12 Meta-Analysis Report,”