The EQ Leader. Stein Steven J.

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      Steven J. Stein

      The EQ Leader

      The EQ Leader

      Instilling Passion, Creating Shared Goals, and Building Meaningful Organizations Through Emotional Intelligence

      Steven J. Stein

      Cover image: © chemc/iStockphoto

      Cover design: Wiley

      Copyright © 2017 by Multi-Health Systems, Inc. All rights reserved.

      Published by John Wiley & Sons, Inc., Hoboken, New Jersey.

      Published simultaneously in Canada.

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       Library of Congress Cataloging-in-Publication Data:

      Names: Stein, Steven (Steven J.), author.

      Title: The EQ leader: instilling passion, creating shared goals, and building meaningful organizations through emotional intelligence / Steven J. Stein.

      Description: Hoboken, New Jersey: John Wiley & Sons, Inc., [2017] | Includes bibliographical references and index.

      Identifiers: LCCN 2017007229 (print) | LCCN 2017016246 (ebook) | ISBN 9781119349006 (cloth) | ISBN 9781119349013 (epdf) | ISBN 9781119349037 (epub)

      Subjects: LCSH: Leadership. | Emotional intelligence.

      Classification: LCC HD57.7 (ebook) | LCC HD57.7 .S7268 2017 (print) | DDC 658.4/092 – dc23 LC record available at https://lccn.loc.gov/2017007229

To Micah and Gemma, my grandchildren

I hope we can advance the state of the art of leadership to the benefit of your world

      CHAPTER 1

      LEADERSHIP

      WHAT DO WE REALLY KNOW ABOUT LEADERSHIP?

      If the highest aim of a captain were to preserve his ship, he would keep it in port forever.

– THOMAS AQUINAS

      What do we really know about leadership? There's been a lot of talk about leadership lately. Judging from the vast number of books, articles, blogs, TED Talks, and more, you would think we have a treasure trove of information about the subject. A quick search on Amazon.com returned 192,136 books dedicated to leadership. In addition, there are hundreds of theses, thousands of articles in journals as well as thousands more research papers on the web. They have been written by a variety of professionals that not only include psychologists but also management theorists, historians, politicians and political scientists, theologians, philosophers, journalists, and other social commentators. Their contributions include scientific analyses, scholarly biographies, and popular accounts of leaders' lives. Knowing how to most effectively lead others can be pretty confusing with that amount of knowledge swirling around. In fact, it's hard to imagine that anyone could think of themselves as an expert in leadership in today's world when there's so much information available.

      The Leadership Explosion

      How do you deal with so many books on a single subject? Well I have to admit there's no way I was going to go through that many publications. But as I started doing my research, I found that most books fell into one of three categories.

Leader's View

      The first group of books are written (or cowritten) by successful leaders. These include biographies of Bill Gates,1 Steve Jobs,2 Rudi Giuliani,3 Jack Welch,4 Carly Fiorina,5 Michael Dell,6 Richard Branson,7 and many others. These books can be very enlightening and educational, and the insights gained by the experiences of these successful people can guide others along certain pathways.

      However, the downside I find is that the views presented tend to be idiosyncratic to those leaders. It's how the individual leader sees the world, which, unfortunately, doesn't always match events as they actually happened.

      Having interviewed direct reports of some notable leaders, I can assure you that there are often discrepancies between a leader's reality and that of their direct reports. Anyone who has been involved in 360-degree evaluations of leaders, in which performance reports are taken from subordinates, peers, supervisors, and clients, will also know that the leader can see herself or himself somewhat differently than those around her or him. Therefore, although we can learn from each leader's perspective, these perspectives should not be misinterpreted as universal truths.

Observer's View

      The next set of books I would classify as the observer's view. The observer is usually a consultant, a professor, a business writer, a business coach, or some variation of these. These people have had a lot of experience with one or more leaders (although they tend not to be leaders of organizations themselves). They bring a lot of insight out of their experiences working with leaders, theorizing about leaders, or studying leaders. Examples include books by John Maxwell,8 David Cottrell,9 Michael Useem,10 Peter Northouse,11 Simon Sinek,12 and others.

      The caution with some of these books is that they may come out of preconceived theories with minimal empirical evidence, limited range of leadership settings, use of platitudes, and selective use of examples. There are often useful lessons from these books, but the recommendations are not always practical or easy to apply.

Researcher's View

      The third group of books