Искренний сервис. Как мотивировать сотрудников сделать для клиента больше, чем достаточно. Даже когда шеф не смотрит. Максим Недякин. Читать онлайн. Newlib. NEWLIB.NET

Автор: Максим Недякин
Издательство: Эксмо
Серия: Бизнес по-русски. Практичные книги от лучших российских экспертов
Жанр произведения:
Год издания: 2025
isbn: 978-5-04-213132-5
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на портале РБК «Гуру клиентского сервиса предложил бизнесу перенять опыт московских МФЦ», 11 сентября 2021 г. – https://www.rbc.ru/society/11/09/2021/613b830a9a79476f7fcd2cc0?from=copy

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      Словоерс – название звука с, прибавлявшегося в старину к концу слов в знак почтения к собеседнику (например: Да-съ, Нет-съ).

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