Table of Contents
1 COVER
5 PREFACE
7 PART I: UNDERSTANDING AND USING ARTIFICIAL INTELLIGENCE CHAPTER 1: Becoming a Smart Nonprofit INTRODUCTION UNDERSTANDING SMART TECH BECOMING A SMART NONPROFIT A REAL-WORLD SMART NONPROFIT THE DANGERS OF AUTOMATION ABOUT THIS BOOK CONCLUSION ENDNOTES CHAPTER 2: Leading Smart Nonprofits INTRODUCTION THE BUSYNESS PARADOX CREATING HEALTHY CULTURES SMART TECH AND JOBS LEADING THROUGH RESISTANCE CONCLUSION ENDNOTES CHAPTER 3: The Evolution of Smart Tech INTRODUCTION A BRIEF HISTORY DIGITAL ERAS AND DISRUPTIVE TECHNOLOGY ACCELERATING INTO THE AUTONOMOUS WORLD KEY ASPECTS OF THE AUTONOMOUS WORLD AI4GOOD CONCLUSION ENDNOTES CHAPTER 4: Staying Human-Centered INTRODUCTION MAN VS. MACHINE CO-BOTTING HUMAN-CENTERED DESIGN CONCLUSION ENDNOTES CHAPTER 5: Data, Data, Data INTRODUCTION BIG DATA UNDERSTANDING DATA SCIENCE DATA PLANNING FOR YOUR ORGANIZATION THIRD-PARTY DATA SETS SECOND-PARTY DATA CONCLUSION ENDNOTES CHAPTER 6: Ethical and Responsible Use INTRODUCTION RESPONSIBLE USE ROOTING OUT EMBEDDED BIAS DIGITAL PRIVACY CREATING ETHICAL STANDARDS SMART TECH AND GOVERNANCE CONCLUSION ENDNOTES
8
PART II: THE SMART NONPROFIT USE-CASE EXAMPLES AND MANAGEMENT
CHAPTER 7: Ready, Set, Go
INTRODUCTION
READY
SET
GO
CONCLUSION
ENDNOTES
CHAPTER 8: Automating Program Delivery
INTRODUCTION
CREATING MORE CAPACITY
OVERCOMING SERVICE BARRIERS
CRISIS INTERVENTION
REMOVING BARRIERS TO ACCESSIBILITY
ADVOCACY
CONCLUSION
ENDNOTES
CHAPTER 9: Fundraising
INTRODUCTION
THE LEAKY BUCKET PROBLEM
USING SMART TECH FOR RELATIONAL FUNDRAISING
THE FUTURE OF GIVING
CONCLUSION
ENDNOTES
CHAPTER 10: Automating the Back Office
INTRODUCTION
HUMAN RESOURCES
WORKPLACE