Обратная связь. Как сказать все, что думаешь, и получить все, что хочешь. Тереза Хьюстон

and Sunyoung Park. “Career Satisfaction, Organizational Commitment, and Turnover Intention: The Effects of Goal Orientation, Organizational Learning Culture and Developmental Feedback.” Leadership & Organization Development Journal 31, no. 6 (2010): 482–500. Данные о степени удовлетворенности сотрудников можно найти в работе: Joo, Baek-Kyoo, Huh-Jung Hahn, and Shari L. Peterson. “Turnover Intention: The Effects of Core Self-evaluations, Proactive Personality, Perceived Organizational Support, Developmental Feedback, and Job Complexity.” Human Resource Development International 18, no. 2 (2015): 116–30. Данные о лояльности сотрудников руководству и организации в зависимости от качества обратной связи приведены в работе: Guo, Yun, Guobao Xiong, Zeyu Zhang, Jianrong Tao, and Chuanjun Deng. “Effects of Supervisor’s Developmental Feedback on Employee Loyalty: A Moderated Mediation Model.” Social Behavior and Personality 48, no. 1 (2020).

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      Zenger, Jack, and Joseph Folkman. “The Assumptions That Make Giving Tough Feedback Even Tougher.” Harvard Business Review, 30 апреля 2015 г. https://hbr.org/2015/04/the-assumptions-that-make-giving-tough-feedback-even-tougher. Разумеется, опрос лишь один из инструментов, позволяющих выяснить, чего хотят и не хотят люди. Да мы и сами далеко не всегда понимаем, что нам нужно. Психологи прекрасно знают, что часто нас успокаивают или раздражают факторы, в которых мы не отдаем себе отчета. В книге я буду приводить и другие данные, полученные путем экспериментов, которые тоже свидетельствуют: двусторонние беседы дают лучший результат, чем односторонние высказывания.

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      Джедаи – персонажи киноэпопеи «Звездные войны», рыцари-миротворцы. Прим. ред.

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      Correll, Shelley J., and Caroline Simard. “Research: Vague Feedback Is Holding Women Back.” Harvard Business Review, 29 апреля 2016 г. https://hbr.org/2016/04/research-vague-feedback-is-holding-women-back.

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