Table of Contents
1 Cover
5 The Backstory Why Managers Matter What a Manager Is (Today) The Surprising Skills That Matter Most Your Leader Lab
6 How to Use This Book As You Read Mia the Manager Practice Stations Your Lab Reports Bonus Inclusion Stations
7 I: The Core BUs 1 Q-step Q-stepping Helps Managers Become More Effective Faster in at Least Three Ways 2 Playback Playbacks Help Managers Make a Positive Impact Faster in Three Ways 3 Deblur Three of the Biggest Reasons Managers Benefit from Deblurring 4 Validate Three Reasons the Validation BU Helps You Become a Better Manager Faster 5 Linkup Why the Linkup Is Such an Important Manager BU 6 Pause Let's Pause and Talk About Why Pausing Is So Important for Managers 7 Extract
8 II: The Core Skills 8 Coaching Skills What Coaching Is (and Isn't) The 4Cs: Noticing Coaching Moments Faster The Coaching SOON Funnel Q-step into Coaching 9 Feedback Skills What Feedback Is (and Why It Matters) How to Give Feedback Well How to Receive Feedback Well How to Build a Feedback Culture Faster 10 Productivity Skills Time Awareness Prioritization Organization Focus 11 Effective One-on-Ones Brain Craving #1: Certainty Brain Craving #2: Autonomy Brain Craving #3: Meaning Brain Craving #4: Progress Brain Craving #5: Social Inclusion Sample One-on-One Agenda Template 12 Strategic Thinking 1. Gap Analysis 2. Linkup 3. The 3 Lenses Model 4. UC Check 5. Inclusive Planning 13 Meetings Mastery Starting Meetings: 4P Opener “Inform” Meeting Tools “Explore” Meeting Tools “Narrow” Meeting Tools Course Corrections 14 Leading Change The Phases of Changes Unfreeze Phase Change Phase Refreeze Phase Stay Slushy 15 People Development Identify Business Needs: Capability Mapping Identify Individual Needs: The Zoom Out Conversation High Leverage Development: Get in the Venn Zone Individual Development Plans and 3Es Make Development a Theme
9
Leader