Virtual Training. Jeb Blount

245

      228 246

      229  247

      230 248

      231 249

      232 250

      233 251

      234  252

VIRTUAL TRAINING

      THE ART OF CONDUCTING POWERFUL VIRTUAL TRAINING THAT ENGAGES LEARNERS AND MAKES KNOWLEDGE STICK

       JEB BLOUNT

Copyright © 2021 by Jeb Blount. All rights reserved.

      Published by John Wiley & Sons, Inc., Hoboken, New Jersey.

      Published simultaneously in Canada.

      No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, [phone], fax [phone], or on the Web at www.copyright.com. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, [phone], fax [phone], or online at http://www.wiley.com/go/permissions.

      Limit of Liability/Disclaimer of Warranty: While the publisher and author have used their best efforts in preparing this book, they make no representations or warranties with respect to the accuracy or completeness of the contents of this book and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose. No warranty may be created or extended by sales representatives or written sales materials. The advice and strategies contained herein may not be suitable for your situation. You should consult with a professional where appropriate. Neither the publisher nor author shall be liable for any loss of profit or any other commercial damages, including but not limited to special, incidental, consequential, or other damages.

      For general information on our other products and services or for technical support, please contact our Customer Care Department within the United States at [phone], outside the United States at [phone] or fax [phone].

      Wiley publishes in a variety of print and electronic formats and by print-on-demand. Some material included with standard print versions of this book may not be included in e-books or in print-on-demand. If this book refers to media such as a CD or DVD that is not included in the version you purchased, you may download this material at http://booksupport.wiley.com. For more information about Wiley products, visit www.wiley.com.

      Library of Congress Cataloging-in-Publication Data is Available: ISBN 9781119755838 (Hardcover) ISBN 9781119755814 (ePDF) ISBN 9781119755845 (ePub)

      COVER DESIGN: PAUL MCCARTHY

      COVER ART: © RAINBOW NIMA/SHUTTERSTOCK

Foreword

      I'm the first to admit that I thought that in-person training was the only real way to teach people. I never imagined that I'd be delivering hundreds of hours of virtual training to audiences around the world from my virtual training studio on my farm in New Jersey.

      But, as Jeb will share with you, our organization was forced to pivot fast in the spring of 2020 as the global pandemic raced around the globe. Our survival rested on my training team quickly embracing and mastering virtual training delivery.

      It was not easy. Some of our trainers were in a momentary state of denial. But Jeb challenged us to adopt a new set of beliefs and think differently about virtual training. He pushed us out of our personal comfort zones. He demanded that we elevate our craft and deliver a legendary virtual learning experience.

      My training team implemented and executed the exact techniques and tactics laid out in this book, and the results have been nothing short of remarkable. Mastering virtual instructor-led training has allowed us to scale faster, deliver more training, and make a massive and lasting impact on our clients' learners and their organizations.

More importantly, these techniques have made our master trainers better than they ever were before. We now seamlessly blend classroom-based training, virtual instructor-led training, and self-paced e-learning, in ways we never thought possible, to deliver a far higher ROI for our stakeholders.

      An important and undeniable truth is that the organizations that continually train and develop their people build an unassailable competitive edge. These organizations are more agile, attract and retain top talent, and win. Within these “learning organizations,” learning and development professionals are under constant pressure to source, develop, and deliver impactful training that is relevant, engaging, and sticks over the long haul. But you already know this, which is why you are reading this book.

      It's likely that you picked this book up because you are seeking answers to the same pressing questions being asked by the leaders of forward-thinking organizations:

       How can we leverage virtual training to deliver more training, at a lower cost, while making an even bigger impact?

       How do we leverage virtual training to accelerate, elevate, and advance learning initiatives?

       How do we evolve as a learning and development organization and stay ahead of the curve?

       How do we make virtual training more engaging and impactful?

       How do I teach my trainers (or myself) to be comfortable delivering a high-quality experience in the virtual classroom?

      In Virtual Training, Jeb Blount, who is one of the most celebrated trainers of our generation, answers these questions and delivers a blueprint for leveraging virtual instructor-led training to accelerate the velocity of learning initiatives and make training stick.

He gives you step-by-step instruction for leveraging technology, building virtual training sets, designing, and delivering engaging high-quality virtual training that learners and their leaders will embrace. You will learn the keys to future-proofing both yourself and your organization. Most importantly, you will learn how to elevate your craft and deliver a legendary virtual learning experience. I can tell you from first-hand experience that when you adopt and implement the techniques laid out in this book, you will begin making a far bigger impact than you ever thought possible, now and in the future.

      This book matters because now, more than ever, we must think differently about the value of virtual instructor-led training and where it fits into broader learning initiatives. Virtual Training is a rare, transformational book that will reshape the way you and your organization view and deliver virtual instructor-led training forever.

      —Keith Lubner,

      Executive Vice President and

      Head of Training & Consulting, Sales Gravy

Special Note: Free Virtual Training Resources