Names: Lewis, Michael N., author. | Nguyen, Tho H., 1972- author.
Title: Transforming Healthcare Analytics: the quest for healthy intelligence / Michael N. Lewis, Tho H. Nguyen.
Description: Hoboken, New Jersey : Wiley, [2020] | Series: Wiley & SAS business series | Includes index.
Identifiers: LCCN 2019053586 (print) | LCCN 2019053587 (ebook) | ISBN 9781119613541 (hardback) | ISBN 9781119613572 (adobe pdf) | ISBN 9781119613589 (epub)
Subjects: LCSH: Medical informatics—Technological innovation. | Medicine—Data processing.
Classification: LCC R858 .L493 2020 (print) | LCC R858 (ebook) | DDC 610.285—dc23
LC record available at https://lccn.loc.gov/2019053586LC
ebook record available at https://lccn.loc.gov/2019053587
COVER DESIGN: WILEY
COVER IMAGE: © MIRAGEC / GETTY IMAGES
This book is dedicated to my wife, Shelia, whose love, support and inspiration gave me the courage and strength to just write the damn book already! To my kids, Nicholas, Nevin, Natalie, Emily, Charlie, and Annie, who taught me that, through perseverance and determination, anything can be accomplished, you only have to try. To my dad, who taught me the important traits of being a successful leader and provided me invaluable career advice no matter how insignificant it seemed at the time. And finally, to my mom, who recently passed away from cancer. She was always there to lend a supportive ear and encouraged me to be the best person I could.
– Michael Lewis
This book is dedicated to my wife and kids who provided their unconditional love and unrelenting support with all the late nights, frantic weekends, and even working vacations to write this book. My family has been my greatest inspiration, giving me the flexibility and focus needed to complete this book in a timely manner. To all refugees around the world, hard work and persistence will open many opportunities.
– Tho H. Nguyen
About the Authors
Michael Lewis is Senior Director of Enterprise Analytic at Cleveland Clinic. Michael graduated from Cleveland State University in 1987 with a Bachelor of Business Administration with a concentration in Quantitative Business Analysis. He went on to receive his Master of Business Administration from Baldwin-Wallace College in 1991. He also earned the Health Insurance Associate Designation from America's Health Insurance Plans.
Michael was also a professor with Tiffin University where he taught graduate and undergraduate-level classes in Analytical Mathematics, Management Analysis and Research, Management Information Systems, and Information and Decision Support Systems.
He has spent his entire career of 30+ years in healthcare developing world-class analytics programs that promote a culture of fact-based decision-making and measurable continuous improvement. He has held the role of Senior Director of Enterprise Analytics since December 2015. He leads an industry-leading, cross-functional team to promote the design, implementation, and monitoring of innovative advanced analytical disciplines and solutions through the coordinated and systematic use of clinical and encounter-based data, related business insights, and multidisciplinary skill set for planning, management, measurement, and learning. Previously, he joined Cleveland Clinic in June 2012 as the Director of Contract Economics. He developed and implemented strategic reimbursement models, self-help analytics, and discovery dashboards to meet Enterprise metrics on US$8.0 billion+ of revenue.
Before joining Cleveland Clinic, Mike started his career in healthcare in 1988 working for Medical Mutual of Ohio (MMO) (formerly known as Blue Cross Blue Shield of Ohio). During his 24+ years at MMO, he held a variety of positions. As an Actuarial Analyst and Senior Financial Analyst in Provider Reimbursement and Data Analysis, he developed and implemented analytical models that enhanced the company margins by 3 percent. As a Regional Network Manager, he architected the building of proprietary hospital networks in Indiana and Northeast Georgia. He built analytical models that help identify reimbursement unit costs opportunities that were contractually implemented network-wide.
In his spare time, Mike is an avid sports fan and options investor. He enjoys spending time with his wife, traveling, reading, and listening to podcasts. He is a foodie and craft beer enthusiast. Mike enjoys exploring exotic foods with Tho any time they are together.
Tho H. Nguyen came to the United States in 1980 as a refugee from Vietnam with his parents, five sisters, and one brother. As the youngest in the family, Tho has tremendous admiration for his parents, who sacrificed everything to come to America. Sponsored by the St. Francis Episcopal Church in Greensboro, North Carolina, Tho had enormous guidance and support from his American family who taught him English and acclimated him and his family to an opportunistic and promising life in America.
Tho holds a Bachelor of Science in Computer Engineering from North Carolina State University and an MBA degree in International Business from the University of Bristol, England. During his MBA studies, He attended L'École Nationale des Ponts et Chaussées (ENPC) in Paris, France – University of Hong Kong, Hong Kong – and Berkeley University, California. Tho proudly represented the Rotary Club as an Ambassadorial Scholar, which provided him a global perspective and a deep appreciation for the world of kindness.
With more than 20 years of experience, Tho has various leadership roles in data management and analytics. Integrating his technical and business background, Tho has extensive experience in alliance management, global marketing, and business/strategy management. Tho is an author, an active presenter/keynote speaker at various conferences, and a technology enthusiast.
In his spare time, He does volunteer work for various non-profit organizations and has held leadership positions for the Vietnamese-American Association of Raleigh, NC and Asian Focus NC. He has donated all of his proceeds from his first book to charities locally and globally, and gave two scholarships to pay it forward. Tho enjoys spending time with his family, traveling, running, and playing tennis. He is a foodie who is very adventurous, tasting different and exotic foods around the world.
You can connect with him via LinkedIn https://www.linkedin.com/in/thohnguyen/.
Acknowledgments
First, I would like to recognize my co-author, Tho H. Nguyen, for his understanding, guidance, and support during this new chapter in my life. Tho is a leading expert in how technology can play a role in your analytics strategy. Tho's first book, Leaders and Innovators, is a must read and inspired me to share my experiences. Second, I would like to recognize you, the reader of this book. By showing interest in learning how to bring to life an analytics strategy, your quest for health intelligence will be a positive disruptor for the healthcare industry.
There are many people at Cleveland Clinic, who started this journey before I arrived, who believed in me and allowed me to help shape the analytics strategy of the future. First is Chris Donovan, whose leadership, mentorship, and relentless pursuit of perfection gives me the drive to put forth world-class analytics for a world-class organization. Second is Andrew Proctor and Eric Hixson. As business partners in Enterprise Analytics, it is their clinic and operational knowledge and expertise that allows the converging work to be more meaningful to the organization. An extra thanks to Eric for always taking the time to debate the merits of any and all methods and models considered. To my analytics team, especially, Don McLellan, Cathy Merriman, Joe Dorocak, Michael Bromley, John Urwin, Colleen Houlahan, Dan Rymer, and James Allen, and those not named, for your tireless attention to details and putting up with my crazy ideas. I know we are making a difference and it starts with your dedication to our patients and organization.
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