“What about applying a little added value? You could bring your customers in here. End their experience with a nice, home-style breakfast and some killer coffee.”
While Dylan abhorred business school buzz-terms like “added value,” the simple idea sounded ten times better than the unimaginative set of bullet points Cindi had emailed to him yesterday. “You know, it’d be nice to end the morning on a high note even if the customers came in empty-handed. Only I can’t exactly pull the boat up to Tyler Street, you know?” Karl’s Koffee sat right in the middle of Gordon Falls’ main thoroughfare, Tyler Street. The shop was, in many ways, the social center of the town—at least for the locals. Tourists tended to breakfast at their inns or the more upscale restaurants.
Karla pulled a ballpoint pen from her apron pocket and a napkin from the canister on the counter. “Solvable...” One eye narrowed while she began making calculations, rapidly scratching numbers on the napkin.
“Hey, coffee here?” a call came from a table to his left.
Without looking up from her calculations, Karla held up one finger, “In a second...”
A disgruntled sigh from the customer made Dylan wince, then let out a breath as Karla circled a number at the bottom of the napkin. She slapped down the pen, reached behind her to the coffee brewer—again, almost without looking—and then stared at Dylan. “Stay,” she commanded with a pointed finger just before dashing out toward the diners.
Woof, Dylan thought, annoyed. What am I, a puppy?
Still, he did stay. He told himself it was to finish off the great coffee, but the command still stung. Today’s charter had been hard to take—a herd of accountants bent on upstaging one another the entire morning. As much as he chafed from the upscale customers, they were essential to his business. These past ten minutes had been the most pleasant of his day: it was nice to have someone take his satisfaction into consideration instead of the constant press of “customer service.”
Returning, Karla slid the carafe onto the brewer so fast it nearly sloshed out the top. She had energy to spare, this woman. Eyes bright, she spun the napkin to face him. “How many trips do you have the rest of this month?”
Dylan squinted in thought. “Eight.” That hurt to admit; it needed to be more like ten or twelve.
“Easy deal. You pay a flat eight dollars a head, I take orders in advance that you phone in from the dock, and they have perfect specialty drinks and such waiting for them when they arrive. That’s if Grandpa approves it—” she parked her hand on her hip with an air of determination “—which he will.”
Dylan had to admit, it solved a multitude of problems. His customers got a good send-off no matter what they caught—or failed to catch. If he was smart and applied himself, he could roust up some repeat business while they sipped. And good old Karl got some extra business. Maybe “added value” wasn’t as evil as it sounded. “You’re one sharp cookie, Karla Kennedy.”
The corner of her mouth curled up into the cutest little grin. “Just for that, there’s free lunch in it for you—well, late breakfast anyway—if you like.”
Dylan liked that idea so much he ordered scrambled eggs and toast while he phoned Cindi to cancel their meeting.
“Looking good there, Grandpa!” Karla called to her grandfather and his physical therapist when she came in the front door of his house an hour later.
“That’s what I told him,” Rosa, the therapist, said, frustration clipping the edge of her words. Her grandfather was impatient and used to activity; ensuring that he got his rest was no small feat. The only thing harder than getting him to take it easy was coaxing him to do the required exercises to heal his hip. That lion-tamer of a job required patience, diplomacy and a thick skin. Medical progress aside, it seemed to irk Grandpa that Karl’s Koffee was actually surviving without him behind the counter.
“We miss you at the shop,” Karla confessed, momentarily unsure if that would make it better or worse. “Everyone’s asking how you are.”
“How do they think I am?” Grandpa snorted. “I’m stuck using this stupid walker like some old coot.”
Karla detoured into the living room to kiss her grandfather’s cheek. “Yeah, but you’re my old coot. It won’t take long before you’ll be kicking me out of here and running Karl’s like always.” That was a bit of an overstatement. While everyone agreed her grandfather would be back at his namesake shop sometime in the future, only Karl believed he’d be “running it like always.” He’d needed to slow down even before the broken hip ground him to a halt.
Rosa raised one eyebrow while Grandpa merely growled. Evidently today’s therapy session had been particularly prickly. Karla escaped to the kitchen, where she slid her handbag and a box of Danish from the shop onto the counter. Mom’s tired eyes matched Rosa’s as she looked up from the sink. Her parents, who lived twenty minutes west of Gordon Falls, were staying with Grandpa off and on until he could safely be on his own. The doctors thought that would be two more weeks. Grandpa thought it should be two more hours—hence Mom’s weary expression.
“Everyone having fun today?” Karla teased.
“Oh, loads.” With her father trying to keep regular hours at his shelving business during the day, Karla knew her mother’s days with Grandpa could get long indeed. Mom nodded toward the living room, whispering, “Rosa is a saint. I’d have throttled him by now. If your father hadn’t left an hour ago, I think they would have come to blows.”
She knew the feeling. Kennedys—and those who married them—were doers. Action people, thinkers and planners. Grandpa’s extended convalescence was taking its toll on everyone. Somehow, for reasons that weren’t too hard to guess, all this was opening up an old Kennedy family wound. Karla’s father, Kurt, had declined to take what Grandpa saw as his place behind the counter at Karl’s. Dad’s choice not to follow in his father’s footsteps had always been a wedge between them. Karla’s stepping in to run Karl’s Koffee, even as reluctantly as she had, just seemed to drive that wedge an inch or two deeper. Add a painful surgery, long hours of fidgety Kennedys sitting around hospitals and living rooms, and combustion was unavoidable. Karla didn’t opt to live in the apartment above the shop rather than here at Grandpa’s house for no good reason—she’d leave that volatile situation to her parents, thank you very much.
“Your books came.” Mom gestured toward the kitchen table. “Weighed a ton. I thought online classes didn’t need all those textbooks.” Karla had enrolled in an online restaurant management certificate program even before Karl’s fall. Now she was doubly glad to have the business-related work keeping both her future plans in motion and her mind occupied while all the way out here in Gordon Falls.
Karla began opening the box. “I got a few extra books from the entrepreneurship program. Business stuff.” Pulling off the packing tape, she removed the filling to see Restaurant Ownership, The Chef’s Guide to Marketing, and Culinary Management alongside the two workbooks needed from her online courses. The used texts had clearly seen wear and tear, but they were half the price of the new ones. Plus, if she was fortunate, they came with highlights and notes from their previous student owners.
“Ambitious,” Mom remarked from over Karla’s shoulder. She lowered her voice. “Karl could probably tell you half of