— I said that’s brilliant, Conchita.
— Brilliant.
— Yeah, brilliant.
— Are you doing it?
— What?
— What do you mean what? What are we talking about?
— About whether I’m sticking it in you?
— Well, yeah. Are you doing it?
— Yeah.
— OK.
— …
— …
— …It’s just that…
— Yeah?
— No, nothing…
— Everything OK? You want me to suck it a little more?
— …No, no. I’m all through.
— Already?
— Yeah, already.
— Ah.
— Did it seem too fast?
— No, it was fine. You’re the best.
— Really?
— Oh, sure. It was incredible, mmmhhh…
— You liked it?
— You think I didn’t?
— No, it’s not that.
— What, then?
— Nothing.
— OK.
— OK.
— Fine.
— Yeah, fine.
— …
— Well, thanks, Conchita.
— Will you call me again?
— Yeah.
— Promise?
— Sure.
— Then it’s fine.
— Bye, Conchita.
— Bye-bye.
(415) 937–0353
9:33 AM
— Welcome to customer service. If you need information regarding any of our products, press 1. To find out about bills and fees, press 2. If you want to know how to receive more packaged services, press 3. If…
2
— One moment please. We’re here to serve you better. Taaaa-ta-ta-taaa-ta-ta-ta-ta-ra-ra-raaaa-tiiiii-ti-ti-tiiii-taa-ra-ra-ra-ra-ta-ra-ra-taaaa-ta-ta-taraaaa-tu-ri-ru taaaa-ta-ta-taaaa-ta-ta-ta-ta-ra-ra-raaaa-tiiiii-ti-ti-tiiii-taa-ra-ra-ra-ra-ra-ta-ra-ra-taaaa-ta-ta-ta-raaaatu-ri-ru-taaaa-ta-ta-taaaa-ta-ta-ta-ta-ra-ra-raaaa-tiiiii-ti-ti-tiii-taa-ra-ra-ra-ra-ra-ta-ra-ra-taaaa-ta-ta-ta-raaaa-tu-ri-ri-taaaa-ta-ta-taaaa-ta-ta-ta-ta-ra-ra-raaaa-tiiiii-ti-ti-tiiii-taa-ra-ra-ra-ra-ra-ta-ra-ra-taaaa-ta-ta-ta-raaaa-tu-ri-ru-taaaa-ta-ta-taaaa-ta-ta-ta-ta-ra-ra-raaaa-tiiiii-ti-ti-tiiii-taa-ra-ra-ra-ra-ra-ra-ta-ra-ra-taaaa-ta-ta-ta-raaaa-tu-ri-ru- This is Lola. How may I help you?
— Hello?
— Yes, good morning?
— How are you? I’m calling because you’ve sent me the same bill twice and I’d like…
— Your name please?
— Godínez…my last name’s Godínez…The fact is you’ve charged me twice…
— Your ID number?
— X-3459362-Y. I had the bill linked to my bank, so you’ve withdrawn the sum from my account…
— Godínes with an S or Godínez with a Z?
— With a Z. I like to know how I can recup…
— I’ll transfer you to a sales representative.
— Hello? Hello?
— One moment, please. We’re here to serve you better. Taaaa-ta-ta-taaaa-ta-ta-ta-ta-ra-ra-raaaa-tiiiii-ti-ti-tiiii-taa-ra-ra-ra-ra-ra-ta-ra-ra-taaaa-ta-ta-ta-raaaa-tu-ri-ru-taaaa-ta-ta-taaaa-ta-ta-ta-ta-ra-ra-raaaa-tiiiii-ti-ti-tiiii-taa-ra-ra-ra-ra-ra-ta-ra-ra-taaaa-ta-ta-ta-raaaa-ru-ri-ru-taaaa-ta-ta-taaaa-ta-ta-ta-ta-ra-ra-raaaa-tiiiii-ti-ti-tiiii-taa-ra-ra-ra-ra-ra-ta-ra-ra-taaaa-ta-ta-ta-raaaa-tu-ri-ru-taaaa-ta-ta-ta-ta-ra-ra-raaaa-tiiiii-ti-ti-tiiii-taa-ra-ra-ra-ra-ta-ra-ra-taaaa-ta-ta-ta-raaaaa-tu-ri-ru-taaa-ta-ta-ta-taaaa-ta-ta-ta-ta-ra-ra-raaaa-tiiiii-ti-ti-tiiii-taa-ra-ra-ra-ra-ra-ta-ra-ra-taaaa-ta-ta-ta-raaaa-tu-ri-ru- This is Jorge. How may I help you?
— Well, you see, you’ve charged me twi…
— Your name, please?
— I already gave my name to Lola.
— Who?
— Lola.
— …
— The girl who was on before.
— I’d love to know the details, but this is a customer service center. Are you a customer who needs service?
— Yes, you charged me twice in the same month…
— Your name, please.
— Godínez. My last name is Godínez.
— Your ID number?
— X-3459362-Y
— 9363?
— 62. 9362.
— Aha. Go ahead, Señor Godínez.
— You’ve charged twice in the same month and…
— Twice?
— Twice. At the same time.
— Twice at the same time. Aha. You should pay, and after processing your complaint, we’ll reimburse you on the next bill.
— But I already paid. You withdrew it from my account.
— Let me see…Can you wait a second?
— Please, don’t put on the music.
— What music?
— The music that plays while I’m waiting.
— But I have to put on music.
— But I don’t want it. I’d be grateful if…
— If we don’t put on the music, how will you wait?
— I already waited.
— Aha.
— And I don’t have time now, you know? I’m at work and…
— You don’t have time now?
— No, I really don’t.
— I understand, sir. Thank you very much for your query and remember: we’re here to serve you better.
Click.
— Hello? Jorge? Are you there? Hello?
(415) 952–3148
2:47 PM
— Yes?
— Don?
— M…Mary?
— Are you disappointed to hear my voice?
— No, of course not. It’s just—I’m surprised, that’s all.
— Really? Well, I was surprised not to hear yours…
— Mary…
— …Not to hear it last night, or Monday,