117. How will variation in the actual durations of each activity be dealt with to ensure that the expected Critical Incident Response Team results are met?
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118. What are the rough order estimates on cost savings/opportunities that Critical Incident Response Team brings?
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119. Will team members perform Critical Incident Response Team work when assigned and in a timely fashion?
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120. How are consistent Critical Incident Response Team definitions important?
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121. How do you gather requirements?
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122. Is the team equipped with available and reliable resources?
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123. Who defines (or who defined) the rules and roles?
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124. How often are the team meetings?
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125. Are different versions of process maps needed to account for the different types of inputs?
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126. Are resources adequate for the scope?
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127. Is data collected and displayed to better understand customer(s) critical needs and requirements.
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128. How is the team tracking and documenting its work?
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129. What are the compelling stakeholder reasons for embarking on Critical Incident Response Team?
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130. Will a Critical Incident Response Team production readiness review be required?
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131. Has a project plan, Gantt chart, or similar been developed/completed?
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132. How do you build the right business case?
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133. Is scope creep really all bad news?
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134. What is the context?
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135. What would be the goal or target for a Critical Incident Response Team’s improvement team?
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136. Is there a Critical Incident Response Team management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?
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137. Who is gathering Critical Incident Response Team information?
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138. What are (control) requirements for Critical Incident Response Team Information?
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139. Who approved the Critical Incident Response Team scope?
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140. Have the customer needs been translated into specific, measurable requirements? How?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Critical Incident Response Team Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. What are the Critical Incident Response Team investment costs?
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2. How do you verify your resources?
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3. What drives O&M cost?
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4. At what cost?
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5. What is your Critical Incident Response Team quality cost segregation study?
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6. How do you measure success?
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7. Has a cost center been established?
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8. Where is the cost?
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9. What measurements are being captured?
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10. What are your customers expectations and measures?
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11. Are there competing Critical Incident Response Team priorities?
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12. How do you verify the authenticity of the data and information used?
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13. What could cause you to change course?
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14. What does verifying compliance entail?
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15. Are there measurements based on task performance?
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16. How do you quantify and qualify impacts?
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17. Are missed Critical Incident Response Team opportunities costing your organization money?
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18. Is there an opportunity to verify requirements?
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19. What are the strategic priorities for this year?
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20. What would be a real cause for concern?
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21. Are supply costs steady or fluctuating?
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22. How to cause the change?
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23. How can you reduce costs?
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24. What could cause delays in the schedule?
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25. What happens if cost savings do not materialize?
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26. Are actual costs in line with budgeted costs?
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27. What would it cost to replace your technology?
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28. Have design-to-cost goals been established?
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29.