Repeat Offenders
Other Situations
Barriers to Tough Conversations
Personal Relationships
Fear of Confrontation
Nothing-Will-Change Attitude
Uncomfortable Topics
Negative Reactions
Time Constraints
Elements of Ineffective Tough Conversations
Frustration
Lack of Preparation
Procrastination
Softened Message
Aggression
Structure of Effective Tough Conversations
Clear Beginning
Clear Middle
Clear End
Summarizing the Structure of Tough Conversations
Connecting Through Tough Conversations
Elements of Effective Tough Conversations
Be Proactive
Before the Conversation
During the Conversation
After the Conversation
Summary
Reflection Questions
The School Leader’s Communication Challenge: Tough Conversations
Our Response to Handbook Violations
Agenda Template
SWOT Analysis on My Ability to Have Tough Conversations
Types of Written Communication
Emails
Letters and Cards
Social Media
Purpose of Written Communication
Advantages and Disadvantages of Written Communication
Advantages of Written Communication
Disadvantages of Written Communication
Elements of Effective Written Communication
Use Clear Verbiage
Edit for Correctness and Clarity
Be Professional
Know Your Audience
Keep to Your Purpose
Summary
Reflection Questions
The School Leader’s Communication Challenge: Writing
Sample Letter of Concern Template
Sample Informational Letter Template
Sample Survey
Sample Communication Plan Template
SWOT Analysis on My Writing Skills
Communicating Through Body Language
Impact of Body Language Communication
Repetition
Contradiction
Substitution
Complementing
Accenting
What Body Language Can Communicate
Demonstrate Personal Qualities
Establish Hierarchy
Promote Social Functioning
Foster High-Quality Relationships
Display Emotions
Dress to Impress
Observing Body Language
Elements of Effective Body Language
Be Self-Aware
Share Appropriately
Manage Your Mood
Take Time to Respond, Instead of React
Look for Solutions Instead of Blame
Body Language for Leaders
Summary
Reflection Questions
The School Leader’s Communication Challenge: Body Language
Body Language Look-Fors in Others
Body Language Indicators for Emotions
The Dos and Don’ts of Body Language Communication
SWOT Analysis on My Body Language
About the Author
Jasmine K. Kullar, EdD, is an assistant superintendent for Cobb County School District, the second-largest school district in Georgia. She is also a faculty member in the College of Professional Studies Educational Leadership Department at Albany State University in Georgia. In addition, she is involved with the Wallace Foundation’s University Principal Preparation Initiative (UPPI) and a member of the national UPPI Professional Learning Community, focused on redesigning university educational leadership preparation programs.
Prior to these roles, she was a middle school principal for seven years at two separate schools. With over ten years of school leadership experience, Dr. Kullar has worked at the elementary, middle, and high school levels. She has taught in both Canada and the United States, giving her a variety of experiences in working with schools