Finding Balance for Systems Change
Support and Accountability Balance
Motivation and Resistance to Change
Communicating the Rationale: Building Cognitive Investment
Communicating the Rationale as a Leadership Skill
Understanding and Confronting Relevant Data
Scenario One: Dealing With a Pessimistic View of Data
Scenario Two: Improving On What Is Already Considered Great
Scenario Three: Facing Conflict, Lack of Direction, and Power Struggles
Using Persuasion
Scenario One: Seeing the Errors in Current Practice
Scenario Two: Selling an Initiative to Content Stakeholders
Scenario Three: Convincing a Large Group of Teachers
Conclusion
Establishing Trust: Making an Emotional Investment
Establishing Trust as a Leadership Skill
Character: Developing Empathy
Scenario One: Understanding the Challenges of Change
Scenario Two: Justifying a High-Budget Program
Scenario Three: Calming Fears
Competence: Establishing Credibility
Scenario One: Transforming a Rebellious Staff
Scenario Two: Dealing With Distrust and Pessimism
Scenario Three: Fulfilling Promises
Conclusion
Building Capacity: Making a Functional Investment
Building Capacity as a Leadership Skill
Generating the Collective Ability to Problem Solve
Scenario One: Promoting Collective Problem Solving
Scenario Two: Sharing Instructional Techniques
Scenario Three: Instituting a Support System
Creating a Social Context for Learning
Scenario One: Designing Meeting Time
Scenario Two: Impacting Long-Held Practices
Scenario Three: Engaging Parents
Conclusion
Getting Results: Collecting the Return on Investment
Getting Results as a Leadership Skill
Using Tactful Confrontation
Scenario One: Addressing a Negative Team Attitude
Scenario Two: Confronting a Veteran Educator
Scenario Three: Responding to Lack of Compliance
Using Professional Monitoring
Scenario One: Addressing Refusal to Use Best Practice
Scenario Two: Checking Progress on Agreed-On Processes
Scenario Three: Dealing With a Lack of Investment
Conclusion
Understand the Essence of Leadership
Follow Support With Accountability
The Why Skill Sets: Data and Persuasion
The Who Skill Sets: Empathy and Credibility
The How Skill Sets: Collective Problem Solving and Social Context for Learning
The Do Skill Sets: Tactful Confrontation and Professional Monitoring
Conclusion