How Leaders Speak. Jim Gray. Читать онлайн. Newlib. NEWLIB.NET

Автор: Jim Gray
Издательство: Ingram
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Жанр произведения: Управление, подбор персонала
Год издания: 0
isbn: 9781770705692
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      HOW

      LEADERS

      SPEAK

      HOW

      LEADERS

      SPEAK

      Essential Rules

      for Engaging and

      Inspiring Others

      JIM GRAY

      DUNDURN PRESS

      TORONTO

      Copyright © Jim Gray, 2010

      All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise (except for brief passages for purposes of review) without the prior permission of Dundurn Press. Permission to photocopy should be requested from Access Copyright.

      Project Editor: Michael Carroll

      Editor: Nicole Chaplin

      Designer: Jennifer Scott

      Printer: Webcom

       Library and Archives Canada Cataloguing in Publication

      Gray, Jim, 1950-

       How leaders speak : essential rules for engaging and inspiring

      others / by Jim Gray.

      ISBN 978-1-55488-701-9

      1. Business communication. 2. Communication in management. 3. Oral communication.

      I. Title.

      HF5718.G739 2010 658.4’52 C2009-907458-3

      1 2 3 4 5 14 13 12 11 10

      We acknowledge the support of the Canada Council for the Arts and the Ontario Arts Council for our publishing program. We also acknowledge the financial support of the Government of Canada through the Book Publishing Industry Development Program and The Association for the Export of Canadian Books, and the Government of Ontario through the Ontario Book Publishers Tax Credit program, and the Ontario Media Development Corporation.

      Care has been taken to trace the ownership of copyright material used in this book. The author and the publisher welcome any information enabling them to rectify any references or credits in subsequent editions.

      J. Kirk Howard, President

      Printed and bound in Canada.

      www.dundurn.com

Dundurn Press3 Church Street, Suite 500Toronto, Ontario, CanadaM5E 1M2Gazelle Book Services LimitedWhite Cross MillsHigh Town, Lancaster, EnglandLA1 4XSDundurn Press2250 Military RoadTonawanda, NYU.S.A. 14150

      How Leaders Speak is dedicated to the memory of my parents, Bertie and Jimmy Gray, inspiring communicators both.

       Contents

       Author’s Note

       The First Key — Preparation

       Your Big Speaking Opportunity

       Getting Started

       Utilizing the Power of Three

       “Overspeak” at Your Own Risk

       The Perils of PowerPoint

       When It’s a Team Game

       The Drill on Panels

       Locked and Loaded

       The Second Key — Certainty

       Pre-Presentation Jitters

       The Beauty of Slow

       The Big Day

       Taking on the Tough Stuff

       An Hour to Liftoff

       Those First Ninety Seconds

       It’s On!

       The Third Key — Passion

       You’re All in This Together

       Keep the Focus on Your Listeners

       The Hazards of Humour

       Low-Risk Humour

       Love the Point You’re With

       Say No to Negativity

       The Stretch Run

       Strong Close, Strong Words

       The Fourth Key — Engagement

       Big Impact Openings

       The Eyes Have It

       Repetition Rules

       The Give and Take of Feedback

       Dealing with Difficult People

       The Question-and-Answer Session

       The Fifth Key — Commitment

       An Exhilarating Journey for Young and Old

       Buckle Down and Influence Up

       On Bearing Bad News

       Communicating in a Crisis

       Speaking Through the Media

       What Leaders Do

       Final Words

       About the Author

       Index

       Author’s Note

      The ability to speak convincingly to others — to compel them — has to rank as one of the most important skills in business and in life.

      It’s the mark of a true leader.

      For many who aspire to leadership, it’s the one proficiency they lack. For many who occupy positions of leadership, it’s the one missing element that prevents them from fully realizing all that they can be.

      Audiences in today’s communication-saturated age — consumers, voters, employees, shareholders, and the media — are more demanding and critical than ever. They want leaders who can address them with clarity and authenticity.

      You are being judged

      You don’t have to be running a Fortune 500 company to be scrutinized on your presentation skills. Whoever you are and whatever you do, you’re continually being evaluated by how well you speak — how credibly,