HBR Guide. Эмоциональный интеллект. Harvard Business Review Guides

из библейских патриархов, родоначальников колен Израилевых. Прим. ред.

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      Гемба, или гэмба, – подход, характерный для японской управленческой практики кайдзен, согласно которому для полноценного понимания ситуации необходимо прийти на гембу – место выполнения рабочего процесса, собрать факты и принять решение. Прим. ред.

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      Карлос Гон (р. 1954) – президент и генеральный директор компаний Renault и Nissan; глава стратегического партнерства Альянса Renault – Nissan. Получил известность в связи с успешным выводом из тяжелого кризиса компании Nissan. Прим. ред.

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      Стивен Балмер (р. 1956) – генеральный директор корпорации Microsoft с января 2000 года по февраль 2014-го. Прим. ред.

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