Noah wheeled his office chair around to face her and whipped out a notepad and pen. Vanessa also prepared to take notes. Mona drummed her nails on her desk and glanced nervously at the lobby window as if a patient might show up and catch them unprepared.
“When I talked to Dr. Crabtree,” Beth began, “he was very happy with the way you three worked together. I see no need to change the procedures you’re familiar with. If we need to make adjustments along the way, we will. For now, I’ll do most of the adjusting.”
Mona looked surprised. She stared at Beth as if she had to replay the words to make sure she’d heard right.
“Vanessa, in addition to your regular tasks, I want you to take pictures of each patient.” Beth pulled a camera from her pocket and handed it to the young woman.
“I have one almost like this! I love to take pictures. This will be so cool, Dr. Beth! Do the pictures go in the patients’ folders or up on a wall?”
“The folders. It will help all of us put a face to the name if we need to later.”
“How do you want to handle call-ins during office hours?” Mona asked, as if she hoped to put Beth on the spot.
It might be Beth’s first day at BMC, but she’d grown up with her family talking shop. She knew her job here.
“It depends,” she answered, adopting the no-nonsense manner she used when treating seriously ill patients. Maybe that would put Mona at ease. “If Vanessa takes the call, and it’s about more than scheduling, she turns the phone over to you or Noah. The two of you will determine whether I need to get on the phone, return the call or head for the hospital.”
“In other words, just the way we did with Dr. Crabtree,” Noah said dryly.
“How are you going to handle your after-hours’ calls?” Mona asked, ignoring him, but again as if she hoped to catch Beth off guard.
“You three can call me anytime.” She handed them a card, listing her phone numbers. “For the patients, again, it depends on the situation. The service will refer some calls to my group, and page me on others.”
“Wow, that’s just the way Dr. Crabtree did it, too,” Vanessa teased.
“We still should verify the procedures,” Mona said defensively.
“Yes, we should,” Beth agreed, partly because it was true, but also in an effort to get on Mona’s good side, if there was one. “If we’re all on the same page, our patients can receive the highest standard of care.”
“Once they get past the lobby,” Mona sniped.
Enough was enough. Lord, help me get this right.
“Mona, you don’t like the lobby. We’ve heard that, and we don’t need to hear it again. The lobby stays like it is. Let’s move on.”
Mona’s nostrils flared, and she looked about as angry as a person could be, but she seemed to get the message and didn’t respond.
Good. That had gone well. “Now, are we ready for our tour?”
Chapter Four
When Beth opened the door to Exam Room One, the group’s reaction was as expected. Vanessa just adored the monkeys. Mona was just appalled. Noah folded his arms and seemed to enjoy the show.
After they’d visited Rooms Two and Three, Vanessa couldn’t stop smiling, Mona’s mouth had that now-familiar lemon-sucking pucker and Noah leaned against the examining table, looking great in his blue scrubs.
Worried and disapproving, Mona said, “Some of our patients are very ill, Beth. How do you expect to handle them in this environment?”
“It doesn’t hurt a child to smile.” Beth wondered when Mona had last attended a continuing-education class. “Laughter is good for everyone. Our patients are kids, even the older ones. The sicker they are, the more they need a pleasant distraction.” To drive home her point, she opened the hat cabinet.
Mona gasped, and Vanessa laughed out loud.
“Try one on,” Beth said, modeling her red satin beret topped with the coiled-wire toy. Vanessa reached for the feathered tiara. Noah chose a cowboy hat with a miniature horse on top.
Mona looked at them as if they’d lost their minds. “I am not wearing anything that ridiculous,” she said firmly, glaring at the hats as if they were snakes.
“This may be your one and only chance,” Beth teased. “The hats are for me to wear, not you…well, unless it’s your birthday or you’ve brought treats for the office.”
Mona threw up her hands. “The parents will think you’re ridiculous, Beth Brennan!”
“Well, let’s hope so!” Beth had occasionally worn her silly hats around patients since her residency and never encountered anyone who thought they kept her from doing her job. “Playing the clown isn’t for everyone, Mona, but I like it. Well, I do as long as I don’t have to wear one of those round red noses. They’re just not comfortable.”
Noah and Vanessa laughed as she intended, but Mona rolled her eyes and turned to leave.
Vanessa stopped her. “Mona, take a picture of us.”
“I don’t know how.”
“It’s easy. You can do it.” Vanessa showed her and positioned Beth and herself on either side of Noah.
Posing for the picture, Beth’s smile came easily. This was a beginning. Antiseptic, impersonal care was out and gentle, loving fun was in.
“I don’t know if I did it right,” Mona complained, shoving the camera back at Vanessa. “Taking pictures is not my job.” She fairly flew out of the room.
“Well, it is my job,” Vanessa said, “and I need the practice. Let me get a picture of the two of you.”
Standing this close to Noah, Beth caught the faint scent of his soap or aftershave, a fragrance she liked very much. She looked up at him and realized he was looking at her as if he really liked what he saw.
Maybe it was the hat.
“Got it,” Vanessa said, taking the picture. “That was great! Now one more. Dr. Beth, you pretend to be the doctor.”
“‘Pretend?’” Beth teased.
Giggling, Vanessa said, “You be the doctor and, Noah, you be the patient. Dr. Beth, listen to Noah’s heart with your stethoscope. That will make a cute picture.”
“I vote for a tongue depressor,” Noah said, grabbing one from a jar on the counter behind him. “Doctor Beth can check my tonsils.” He wasn’t about to let her listen to his racing heart. Standing there beside her, he’d felt like a kid with a crush on the pretty girl at school.
Vanessa agreed and moved them into the pose she wanted.
Noah went along, opening his mouth wide and saying Ah. Could he have felt any sillier?
“Good job,” Beth said, completing her exam, giving him one of her knockout smiles and a pat on his shoulder, as if he were one of her patients.
But he liked that pat and wouldn’t have minded another. The cowboy hat must have rolled back the years.
“On your way out, cowboy, you can choose between a sticker or a lollipop,” Beth said.
“Stickers? Oh, that’s new!” Vanessa exclaimed. “We haven’t had anything but the lollipops before.”
Noah smiled at her enthusiasm and wondered if the combined goodwill of the three of them could help Mona with her outlook on life.
“You know,” Vanessa said, looking at the pictures