However, when Eaton arrived, Interpol was technically behind the times, and woefully so. The agency still dispatched messages to foreign branches by telex. Among various initial jobs, Eaton managed the implementation of a new communication protocol, Interpol 24/7, which replaced the telex system. He worked as the chief of staff for Interpol’s president. All the while, he attended a school of new social and professional manners. He had come from a continent unto itself. Australia in its isolation produced some of the most professional, energetic, and cooperative police officers in the world. But they had limited experience globally. They knew a little about Southeast Asia. But for Eaton, this didn’t compare to the astounding complexity of working in Europe, with its sophistication, with its fifty countries and dozens of languages, customs, and legal codes.
At Interpol, Eaton also mixed with African, Middle Eastern, Asian, and American colleagues. A great reader, he now became a great listener, coming to understand what other cultures valued, how they operated. He made quick friendships with his counterparts from Germany, Austria, Russia, Thailand. Eaton further burnished his international credentials when Interpol lent him to the United Nations’ independent inquiry committee, which was investigating the Iraqi Oil-for-Food program. Working under Paul Volcker, the former chairman of the U.S. Federal Reserve, Eaton traced the sources of Saddam Hussein’s wealth. Eaton had come a long way from the beat in St. Kilda. He was learning the skills that would transform him into a cop who could capably and imaginatively combat an international criminal conspiracy.
Eaton had come to the attention of Ron Noble, Interpol’s secretary general. A tenured professor at the New York University School of Law, Noble had served as an undersecretary at the U.S. Treasury Department before coming to Lyon. He was credited with sweeping structural reform that revitalized Interpol after the terrorist attacks of September 11, 2001. But he was frustrated. Interpol’s Command and Coordination Center was brand new, a reaction to the rising global terrorist threat. It was designed to be the room through which all of Interpol’s critical information flowed in up-to-the-minute fashion. In practice, the center was underutilized, noncritical, an underperforming asset. Noble recalled Eaton from the UN in order to fix the problem.
Noble knew that Eaton was a talented administrator. Eaton was aggressive. In pressure situations, he acted calmly, assertively, insulating his subordinates from distraction and giving them the assurance to perform. When he returned to Lyon, Eaton went about transforming the command center into the innovation that Noble had envisioned. In short order, the command center became a hive of activity. A massive screen hung on the main wall, and it displayed the status of active incidents and investigations from across the globe. Operators at individual desks communicated to international police agencies in Russian, French, Spanish, Urdu, Arabic. The world of crime and cops generated an intense, unending flow of information, which Eaton’s seventy-five charges coordinated with increasing adeptness. A serial killer on the loose in Southeast Asia, a terrorist incident in Africa, a drug suspect arrested in South America, a prison break in the Middle East. As Eaton’s daily attention switched from terrorism to organized crime to genocide, he learned the value of sharing live operational information with the people who could utilize it to put an end to the victimization of others.
When this sharing didn’t happen, Eaton grew furious, then morose. He watched in disgust as national police agencies greedily hoarded information about a Swiss pedophile who had traveled around Europe on a thirty-year killing spree. This only confirmed Eaton’s belief in the need for international cooperation. It didn’t matter who got credit for solving a crime or making a collar. All that mattered was getting it right in the end.
Within a few years, Interpol’s command center had become the single most important repository of operational data and information in all of international policing. Cops in the field contacted the command center because they believed that Interpol – through Eaton, its manager of operations – would react with the information and assistance that would make a difference in their investigations. Each day, as Eaton scanned the command center’s big screen of human frailty, he knew that he was harboring a secret frailty in his own personal life.
Eaton took some getting used to. Colleagues who met him for the first time often found him crass, direct, a little touchy. But once the heat rose in the command center, these same people discovered that there were few senior Interpol officials who were more capable, more fraternal.
Eaton displayed a striking, fundamental dedication to the job. Most people who worked at Interpol were there by appointment, on temporary assignment while still employed by national policing agencies. They were there to make professional contacts, to pad their résumés – there for an education in French wine – until their real bosses called them home. Eaton was an Interpol employee, so he had a stake. But there was something more. “Always remember what you’re doing this for,” he would routinely tell those in his charge. “What you’re trying to do is help the police officer in the field.”
One night, Eaton was leaving work, making his way around the command center to shake hands with each person on duty, as was his custom. Word arrived of a South American prison break. When Eaton learned that one of the escapees had shot and killed a cop, he hung up his coat. He slumped in a chair, identifying with the victim.
He phoned one of his underlings, whose expertise he required in order to dispatch the Interpol notices that would aid in the search for the suspects. The employee said that she was home, and that she would come to office once she had finished her dinner. “The only reason you have food on your table is because of these police officers,” Eaton told her. “Get your ass in here. Now.” Eaton’s professional behavior left no doubt that he was operational, not political, and come what may.
When his passion was inflamed, Eaton’s voice would boom. His words would come out in a high-vocabulary jumble, and it might be hard to understand him, especially if you weren’t a native English speaker, which was true of many at Interpol. Although his arguments were often correct, the bluntness of his debating style derailed him from a path to the top jobs in Interpol’s highly political environment.
Often over the years, he and Ron Noble differed. Yet they retained mutual respect. One night over dinner in 2008, Noble told Eaton: “You might be the only person who is more loyal to Interpol than to me.”
Eaton “aspired to leadership at Interpol,” but he was not obtuse. Such a determined cop, such a disinclined politician. His fundamental political flaw was what made him operationally effective. He was unforgiving. But he was not perfect.
He had had a liaison with a Frenchwoman he had met in Lyon. In secret, there was a daughter. Eaton’s marriage to his second wife, Kathie, ended – though, he says, not acrimoniously. The two remain in cordial contact today. “My wife was a good housekeeper,” he says. “She kept the house. She deserved it.”
Approaching sixty, Eaton’s career had stalled, advancement at Interpol closed off to him. His personal life was an open question. But unlike many others of his age, he was not unduly discouraged by the future. He believed he had more to do. He had energy. He was an expert in not only the way that international organized crime operated, but also the way that international police did its business – and how it might cooperate more effectively in combating global conspiracy. Eaton had acquired the knowledge and skills that come to only the adept, energetic, well-placed international policeman. All he needed was a place to apply them.
HONG