She must have read my mind, because the phone rang immediately. I did a few calculations and realized that Miranda would have just landed at de Gaulle, and a quick glance at the second-by-second itinerary Emily had so painstakingly constructed showed she would now be in the car on her way to the Ritz.
‘Miranda Pri—’
‘Emily!’ she practically shrieked. I wisely decided now wasn’t the time to correct her. ‘Emily! The driver did not give me my usual phone, and as a result I don’t have anyone’s phone number. This is unacceptable. Entirely unacceptable. How am I supposed to conduct business with no phone numbers? Connect me immediately to Mr Lagerfeld.’
‘Yes, Miranda, please hold just a moment.’ I jabbed the hold button and called out to Emily for help, although I would’ve had better luck simply eating the receiver whole than actually locating Karl Lagerfeld in less time than it took Miranda to get so annoyed that she’d smash down the phone and keep calling to ask, ‘Where the hell is he? Why can’t you find him? Do you not know how to use a phone?’
‘She wants Karl,’ I called over to Emily. The name immediately sent her flying, racing, tearing through papers all over her desk.
‘OK, listen. We have twenty to thirty seconds. You take Biarritz and the driver, I’ll get Paris and the assistant,’ she called, her fingers already flying across the keypad. I double-clicked on the thousand-plus name contact list that we shared on our hard drives and found exactly five numbers I’d have to call: Biarritz main, Biarritz second main, Biarritz studio, Biarritz pool, and Biarritz driver. A quick glance over the other listings for Karl Lagerfeld indicated that Emily had a grand total of seven, and there were still more numbers for New York and Milan. We were dead before we started.
I’d tried Biarritz main and was in the middle of dialing Biarritz second main when I saw that the flashing red light had stopped blinking. Emily announced that Miranda had hung up, in case I hadn’t noticed. Only ten or fifteen seconds had passed – she was feeling particularly impatient today. Naturally, the phone rang again immediately, and Emily responded to my pleading puppy eyes and answered it. She didn’t get halfway through her canned greeting before she was nodding gravely and trying to reassure Miranda. I was still dialing and had – miraculously – made it to Biarritz pool, where I was currently talking to a woman who didn’t speak a single word, a single syllable, of English. Maybe this was the obsession with speaking French?
‘Yes, yes, Miranda. Andrea and I are calling right now. It should only be a few more seconds. Yes, I understand. No, I know it’s frustrating. If you’ll allow me to just put you on hold for ten seconds or so, I’m sure we’ll have him on the line. OK?’ She punched ‘hold’ and kept right on jabbing numbers. I heard her trying in what sounded like horrifically accented and broken French to talk to someone who appeared to not know the name Karl Lagerfeld. We were dead. Dead. I was getting ready to hang up on the crazy French woman who was shrieking into the receiver when I saw the flashing red light go out again. Emily was still frantically dialing.
‘She’s gone!’ I called with the urgency of an EMT performing emergency CPR.
‘Your turn to get it!’ she screamed back, fingers flying, and sure enough, the phone rang again.
I picked it up and didn’t even attempt to say anything, since I knew the voice on the other end would speak up immediately. It did.
‘Ahn-dre-ah! Emily! Whoever the hell I’m talking to … why is it that I’m speaking with you and not with Mr Lagerfeld? Why?’
My first instinct was to remain silent, since it didn’t appear that the verbal barrage was over, but as usual, my instincts were wrong.
‘Hell-ooo? Anyone there? Is the process of connecting one phone call to another really too difficult for both my assistants?’
‘No, Miranda, of course not. I’m sorry about this—’ My voice was shaking a little, but I couldn’t get it under control. ‘—it’s just that we can’t seem to find Mr Lagerfeld. We’ve already tried at least eight—’
‘“Can’t seem to find him?”’ she mimicked in a high-pitched voice. ‘What do you mean, you “can’t seem to find” him?’
What part of that simple five-word sentence did she not comprehend, I wondered. Can’t. Seem. To. Find. Him. Seemed rather clear and precise to me: We can’t fucking find him. That is why you’re not talking to him. If you can find him, then you can talk to him. A million barbed responses raced around my head, but I could only sputter like a first-grader who’d been singled out by the teacher for talking in class.
‘Um, well, Miranda, we’ve called all of the numbers we have listed for him, and he doesn’t appear to be at any of them,’ I managed.
‘Well of course he’s not!’ She was almost screaming now, that precious, well-guarded cool was precariously close to collapsing. She took a deep, exaggerated breath and said calmly, ‘Ahn-dre-ah. Are you aware that Mr Lagerfeld is in Paris this week?’ I felt like we were doing English As a Second Language lessons.
‘Of course, Miranda. Emily has been trying all the numbers in—’
‘And are you aware that Mr Lagerfeld said he’d be available on his mobile phone while he was in Paris?’ Every muscle in her throat strained to keep her voice even and calm.
‘Well, no, we don’t have a cell number listed in the directory, so we didn’t know that Mr Lagerfeld even had a cell phone. But Emily is on the phone with his assistant right now, and I’m sure she’ll have that number in just a minute.’ Emily gave me the thumbs-up right before she scribbled something and exclaimed, ‘Merci, oh yes, thank you, I mean, merci’ over and over again.
‘Miranda, I have the number right here. Would you like me to connect you now?’ I could feel my chest puff out with confidence and pride. A job well done! A superior performance under the most pressure-filled conditions. Never mind that my really cute peasant blouse that had been complimented by two – not one, but two – fashion assistants was now sporting sweat stains under the arms. Who cared? I was about to get this stark raving mad lunatic of an international caller off my back, and I was thrilled.
‘Ahn-dre-ah?’ It sounded like a question, but I was only concentrating on trying to figure out a pattern for indiscriminate name mix-ups. At first I’d thought she did it deliberately in an attempt to belittle and humiliate us even more, but then I figured out that she was probably quite satisfied with the levels of belittlement and humiliation we endured and so she did it only because she couldn’t be bothered to keep straight details so inane as her two assistants’ names. Emily had confirmed this by saying that she