Kristy-Lee Billett is the founder of the Footprint Group, a recruitment and HR consulting business. It took her just seven days to set up her business, move into serviced offices, and be up and running. It sounds like an overnight success, yet her story started well before that.
In Billett's words, she fell into recruitment soon after studying forensic psychiatry at university. Floating around, unsure what to do for work, she went to see a recruitment agency and was offered a job. A little later, in 2006, she was working for one of the world's biggest recruiters when she had the impulse to start her own business. At the time she was heading up the organisation's newly launched commercial division. Just three weeks into her new role, however, her employers decided they didn't want to play in the commercial space after all. She recalls going home and thinking, I'm not happy with that. She resigned the next day.
The strange thing was that over the three weeks she headed up the commercial division they had been flooded with work. So she simply decided to do it herself, and over the next seven days she set up shop. Certainly she saw an opportunity in the market and homed in on it, but in reality it had taken years of experience and work to get her to that point.
Seven years later, the Footprint Group consists of a number of businesses in recruitment, HR services and SMSF (self-managed super fund) recruitment. Having started as a local operation on the Central Coast, about an hour north of Sydney, today the Footprint Group serves clients through the region and nationally. Billett won the Young Entrepreneur award in 2013, seven years after she launched the business.
As with Kelly Engineering, you could easily look at the Footprint Group and see only the success, rather than the gradual evolution and the years of experience behind it.
One of the major challenges businesses and entrepreneurs face is having an unrealistic expectation of how quickly a business will grow and become profitable. For about 90 per cent of those I interviewed it took between three and eight years to become profitable and successful. Not one of them saw overnight success. And yet we're bombarded with stories of the ‘instant' fortunes won by the very few. It's easy to look at the Facebooks of this world and imagine that all it takes is one brilliant idea and, voilà, you're a billionaire.
Australian actor Shane Jacobson, whose meteoric rise to success was on the back of the mockumentary movie Kenny, sums it up beautifully in his book title: The Long Road to Overnight Success. Perfect.
Think about it. The Footprint Group wasn't kick-started by a catalytic quantum leap, a sudden stroke of genius, but by a strong desire to do things differently and better. Billett's first tagline was ‘a fresh approach'. Over time, she has been very good at two things in particular that are vital in the game of inches: finding gaps in the market and finding ways of doing things better. For Footprint the game of inches is about constant, everyday disruption and reinvention.
Talking about this, Billett made a crucial point: ‘Over time, we really kept an eye on that market disruption mentality and some of the stuff we're developing at the moment is more along the lines of reinventing how things are done in the market'. This illustrates that disruption isn't always big, completely new or totally out there; it's disruptive because it's different. It's disruptive because no-one has done it before in that way, that well or in that market.
The game of inches is about constant, everyday disruption and reinvention.
As Siimon Reynolds put it, ‘Disruption is a moment, a tactic, a shift, and we must continually improve the disruption'. The game of inches also serves disruption – those breakthrough, Eureka ideas, big or small, behind business success. Yet success doesn't depend on being disruptive, because, as Siimon added, many successful businesses may actually never have had a disruptive moment, but will ‘endlessly improve until they were the best in their industry. You don't need to be disruptive but you do need to constantly improve'.
Constant improvement isn't just about improving a particular product or service. It's about improving your processes, your skills, your business model, your personal development, your vision, your mindset … If you want to be the best at what you do, you need to work consistently at improving everything you do.
The game of inches permeates every part of a business and every action you take. This is one of the greatest revelations you will ever have in business, because it's about changing what you do rather than changing who you are.
It's not who you are, it's what you do
Many people believe you need to be a certain type of person to succeed in business, that there is an entrepreneurial gene. We read or hear about entrepreneurs having particular characteristics: they are extraverts, type-A personalities, mavericks, thought leaders, risk takers, highly creative … and on it goes. But I didn't see any of that.
Success for the entrepreneurs I interviewed doesn't stem from their personality type or a cluster of character traits. Some were shy, some outgoing, some young, some old. It also doesn't matter if they come from a wealthy, privileged background or were poverty-stricken as kids. They had different backgrounds, had experienced different cultures and upbringing. What they do have in common is a philosophy that is demonstrated by the actions they take and the behaviours they exhibit.
At the risk of sounding like I've stepped onto a soapbox, I believe that immersing yourself in the realm of guru-ism and the supposed ‘characteristics' of successful people is dangerous. I didn't always think like this, but after interviewing a heap of truly successful people, I now know that it's not who you are that counts, it's what you do. End of story. You can keep on being you. It's your philosophy, the actions you take and the behaviours you adopt that count.
By ‘philosophy', I mean a way of looking at business not as spinning the wheel of fortune, hoping it lands on your number, but as a science. Not as tapping into the ‘old boys' network' but as a level playing field where anyone can join in. Not restricted to those with an MBA or professional qualification, but a focused application of principles that can be embraced by anyone with the determination to succeed. Not as a get rich quick scheme, but as a diligent, inch-by-inch progression. Not as an overnight success, but as a game of inches. It's a way of thinking; even deeper than that, it's a way of being.
It's not who you are that counts, it's what you do. It's your philosophy, the actions you take and the behaviours you adopt that count.
Within that philosophy, there are key actions and behaviours that all successful people adopt and adhere to. This was the most exciting revelation, because it makes success more accessible. It's not quite a do-this-and-do-that, but it comes bloody close.
This book will explore each of these actions and behaviours, one chapter at a time, and will be governed throughout by that crucial philosophy that business is a game of inches. You'll notice the actions and behaviours follow each over but in reality they are interwoven; that's because the behaviours infuse each action and with each layer of behaviour you add, your actions improve. The actions are what you do and the behaviours how you do it.
During my interviews I heard the same messages and saw the same patterns over and over again, not in the same words but in what these entrepreneurs spoke about, the actions each took and the behaviours that each adopted when growing their business.
Seven key common elements emerged: four actions, three behaviours, as illustrated in the game of inches model (figure A, overleaf). The four actions are represented as sequential