7 IV: Deliver to Delight: a Collection of Usable Tips and Tools 23 The Written Word—a.k.a. IT Strategy Align Your Strategy Create Your Strategy Put Your Strategy into Action 24 It's the Uptime, Stupid Measuring Uptime Nuances of Measuring Uptime Information Technology Infrastructure Library (ITIL) When You Have a Problem, Proclaim It Loudly Troubleshooting Let Them Eat Cake Change Management Daily Meeting Annual Readiness Note 25 If It's Important, You Better Get Two Redundancy and Probability Math The Only True Test Does Any of This Matter in the Cloud? Notes 26 Lock It Down Note 27 Lean and Efficient IT Software Legality Cloud Services Telcom Professional Services Capital Expenses Drive Operating Expenses The Small Stuff Reduction in Force Less Is More Note 28 What Should I Work on First? 29 Limit Your Work in Process (WIP) Notes 30 One List to Rule Them All Create Your List Rank Your List Create a Standard Deviation Report Communicate Priorities Cumulative Total Operationally Required Projects Be Ready for Line Jumpers Moving Forward 31 Portfolio/Program/Project Management Consistency Creates Speed Ranked Project List A Unified Calendar Big Room Planning Project Charter A Project Schedule Is Not a Project Plan Kanban Agile Mindset Keep Teams Intact Note
8 V: Develop Key Business Proficiency for Maximum IT Efficiency 32 Love Your HR Department, Just Don't “Love” Your HR Department Compensation Employee Relations Learning and Development Payroll and Benefits Organizational Design Talent Acquisition 33 If I Wanted to Be a Lawyer, I Would Have Gone to Law School Licensing Models