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60. What is the problem or issue?
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61. What else needs to be measured?
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62. How do you recognize an Business overhead objection?
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63. What creative shifts do you need to take?
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64. Are controls defined to recognize and contain problems?
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65. As a sponsor, customer or management, how important is it to meet goals, objectives?
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66. What are your needs in relation to Business overhead skills, labor, equipment, and markets?
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67. Do you recognize Business overhead achievements?
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68. Where do you need to exercise leadership?
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69. What tools and technologies are needed for a custom Business overhead project?
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70. For your Business overhead project, identify and describe the business environment, is there more than one layer to the business environment?
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71. How do you take a forward-looking perspective in identifying Business overhead research related to market response and models?
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72. How does it fit into your organizational needs and tasks?
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73. Why is this needed?
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74. What needs to stay?
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75. Are there any specific expectations or concerns about the Business overhead team, Business overhead itself?
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76. What do you need to start doing?
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77. What is the Business overhead problem definition? What do you need to resolve?
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78. What resources or support might you need?
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79. Who are your key stakeholders who need to sign off?
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80. Are there regulatory / compliance issues?
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81. Who needs budgets?
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82. How can auditing be a preventative security measure?
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83. What are the clients issues and concerns?
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84. Are you dealing with any of the same issues today as yesterday? What can you do about this?
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85. What would happen if Business overhead weren’t done?
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86. What Business overhead problem should be solved?
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87. Can management personnel recognize the monetary benefit of Business overhead?
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88. When a Business overhead manager recognizes a problem, what options are available?
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89. What Business overhead capabilities do you need?
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90. Do you need different information or graphics?
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91. Whom do you really need or want to serve?
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92. What problems are you facing and how do you consider Business overhead will circumvent those obstacles?
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93. Is it clear when you think of the day ahead of you what activities and tasks you need to complete?
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94. What needs to be done?
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95. Will it solve real problems?
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96. Who defines the rules in relation to any given issue?
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97. Are employees recognized or rewarded for performance that demonstrates the highest levels of integrity?
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98. What situation(s) led to this Business overhead Self Assessment?
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99. How are the Business overhead’s objectives aligned to the group’s overall stakeholder strategy?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Business overhead Index at the beginning of the Self-Assessment.
CRITERION #2: DEFINE:
INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?
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2. What scope do you want your strategy to cover?
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3. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
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4. Are resources adequate for the scope?
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5. What intelligence can you gather?
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6. Is the Business overhead scope complete and appropriately sized?
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7. What gets examined?
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8. How is the team tracking and documenting its work?
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9. How can the value of Business overhead be defined?
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10. Are audit criteria, scope, frequency and methods defined?
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11. What Business overhead services do you require?
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