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79. What critical content must be communicated – who, what, when, where, and how?
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80. Have the customer needs been translated into specific, measurable requirements? How?
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81. Are roles and responsibilities formally defined?
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82. Is special Customer media user knowledge required?
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83. What happens if Customer media’s scope changes?
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84. How have you defined all Customer media requirements first?
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85. How do you hand over Customer media context?
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86. What is the definition of Customer media excellence?
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87. Have all of the relationships been defined properly?
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88. Is the Customer media scope complete and appropriately sized?
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89. What is the scope of Customer media?
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90. What is the definition of success?
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91. What are the tasks and definitions?
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92. What are (control) requirements for Customer media Information?
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93. What Customer media requirements should be gathered?
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94. Are audit criteria, scope, frequency and methods defined?
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95. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?
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96. What key stakeholder process output measure(s) does Customer media leverage and how?
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97. What is the context?
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98. How would you define the culture at your organization, how susceptible is it to Customer media changes?
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99. What gets examined?
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100. What was the context?
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101. What are the rough order estimates on cost savings/opportunities that Customer media brings?
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102. Are there any constraints known that bear on the ability to perform Customer media work? How is the team addressing them?
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103. How would you define Customer media leadership?
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104. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?
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105. Do you have organizational privacy requirements?
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106. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?
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107. Is the work to date meeting requirements?
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108. What is the scope of the Customer media effort?
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109. What defines best in class?
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110. What is in the scope and what is not in scope?
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111. In what way can you redefine the criteria of choice clients have in your category in your favor?
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112. What Customer media services do you require?
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113. Are task requirements clearly defined?
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114. What intelligence can you gather?
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115. If substitutes have been appointed, have they been briefed on the Customer media goals and received regular communications as to the progress to date?
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116. Does the scope remain the same?
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117. Are different versions of process maps needed to account for the different types of inputs?
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118. Is Customer media linked to key stakeholder goals and objectives?
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119. What are the requirements for audit information?
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120. Has/have the customer(s) been identified?
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121. What is out of scope?
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122. Has a project plan, Gantt chart, or similar been developed/completed?
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123. Has the direction changed at all during the course of Customer media? If so, when did it change and why?
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124. How did the Customer media manager receive input to the development of a Customer media improvement plan and the estimated completion dates/times of each activity?
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125. Have specific policy objectives been defined?
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126. What customer feedback methods were used to solicit their input?
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127. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?
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128. Is there any additional Customer media definition of success?
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129. How will variation in the actual durations of each activity be dealt with to ensure that the expected Customer media results are met?
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130. What are the Customer media use cases?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Customer media Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: