<--- Score
13. When is the estimated completion date?
<--- Score
14. Are accountability and ownership for Self service store clearly defined?
<--- Score
15. What is the scope of Self service store?
<--- Score
16. How do you gather Self service store requirements?
<--- Score
17. How did the Self service store manager receive input to the development of a Self service store improvement plan and the estimated completion dates/times of each activity?
<--- Score
18. Are approval levels defined for contracts and supplements to contracts?
<--- Score
19. Is the current ‘as is’ process being followed? If not, what are the discrepancies?
<--- Score
20. How will the Self service store team and the group measure complete success of Self service store?
<--- Score
21. Are audit criteria, scope, frequency and methods defined?
<--- Score
22. What key stakeholder process output measure(s) does Self service store leverage and how?
<--- Score
23. What system do you use for gathering Self service store information?
<--- Score
24. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?
<--- Score
25. Who is gathering information?
<--- Score
26. How do you build the right business case?
<--- Score
27. How do you hand over Self service store context?
<--- Score
28. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?
<--- Score
29. What defines best in class?
<--- Score
30. Has the Self service store work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?
<--- Score
31. How is the team tracking and documenting its work?
<--- Score
32. Is Self service store linked to key stakeholder goals and objectives?
<--- Score
33. Who approved the Self service store scope?
<--- Score
34. What are the compelling stakeholder reasons for embarking on Self service store?
<--- Score
35. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?
<--- Score
36. How do you manage scope?
<--- Score
37. Is Self service store currently on schedule according to the plan?
<--- Score
38. What information should you gather?
<--- Score
39. What is the scope?
<--- Score
40. Is the scope of Self service store defined?
<--- Score
41. Are there different segments of customers?
<--- Score
42. Do you have organizational privacy requirements?
<--- Score
43. Who are the Self service store improvement team members, including Management Leads and Coaches?
<--- Score
44. Are resources adequate for the scope?
<--- Score
45. Who is gathering Self service store information?
<--- Score
46. How often are the team meetings?
<--- Score
47. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?
<--- Score
48. Is the Self service store scope manageable?
<--- Score
49. What are the record-keeping requirements of Self service store activities?
<--- Score
50. How are consistent Self service store definitions important?
<--- Score
51. What specifically is the problem? Where does it occur? When does it occur? What is its extent?
<--- Score
52. Have the customer needs been translated into specific, measurable requirements? How?
<--- Score
53. How do you manage unclear Self service store requirements?
<--- Score
54. How will variation in the actual durations of each activity be dealt with to ensure that the expected Self service store results are met?
<--- Score
55. How do you keep key subject matter experts in the loop?
<--- Score
56. What sources do you use to gather information for a Self service store study?
<--- Score
57. What baselines are required to be defined and managed?
<--- Score
58. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?
<--- Score
59. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?
<--- Score
60. Scope of sensitive information?
<--- Score
61. What is the worst case scenario?
<--- Score
62. Is data collected and displayed to better understand customer(s) critical needs and requirements.
<--- Score
63. What knowledge or experience is required?
<--- Score
64. Is it clearly defined in and to your organization what you do?
<--- Score
65. What Self service store requirements should be gathered?
<--- Score
66. Is there a clear Self service store case definition?
<--- Score
67. How do you manage changes in Self