The Empowered Manager. Block Peter

he Empowered Manager

The Empowered Manager

Second Edition

Positive Political Skills at Work

Peter Block

      Cover image: © iStock.com/bestdesigns

      Cover design: Wiley

      Copyright © 2017 by Peter Block. All rights reserved.

      Published by John Wiley © Sons, Inc., Hoboken, New Jersey.

      Published simultaneously in Canada.

      No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, [phone], fax [phone], or on the web at www.copyright.com. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, [phone], fax [phone], or online at http://www.wiley.com/go/permissions.

      Limit of Liability/Disclaimer of Warranty: While the publisher and author have used their best efforts in preparing this book, they make no representations or warranties with respect to the accuracy or completeness of the contents of this book and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose. No warranty may be created or extended by sales representatives or written sales materials. The advice and strategies contained herein may not be suitable for your situation. You should consult with a professional where appropriate. Neither the publisher nor author shall be liable for any loss of profit or any other commercial damages, including but not limited to special, incidental, consequential, or other damages.

      For general information on our other products and services or for technical support, please contact our Customer Care Department within the United States at [phone], outside the United States at [phone] or fax [phone].

      Wiley also publishes its books in a variety of electronic formats. Some content that appears in print may not be available in electronic books. For more information about Wiley products, visit our web site at www.wiley.com.

       Library of Congress Cataloging-in-Publication Data:

      Names: Block, Peter, author.

      Title: The empowered manager: positive political skills at work / Peter Block.

      Description: Second Edition. | Hoboken: Wiley, 2016. | Revised edition of the author's The empowered manager, 1987. | Includes bibliographical references and index.

      Identifiers: LCCN 2016033002 (print) | LCCN 2016036814 (ebook) | ISBN 9781119282402 (hardback) | ISBN 9781119282426 (epdf) | ISBN 9781119282419 (epub)

      Subjects: LCSH: Organizational behavior. | Organizational effectiveness. | Office politics. | Executive ability. | BISAC: BUSINESS & ECONOMICS / Organizational Behavior.

      Classification: LCC HD58.7 .B58 2016 (print) | LCC HD58.7 (ebook) | DDC 658.4/095–dc23

      LC record available at https://lccn.loc.gov/2016033002

      ALSO BY PETER BLOCK

      The Abundant Community: Awakening the Power of Families and Neighborhoods, coauthored with John McKnight

      An Other Kingdom: Departing the Consumer Culture, coauthored with Walter Brueggemann and John McKnight

      The Answer to How Is Yes: Acting on What Matters

      Community: The Structure of Belonging

      Flawless Consulting: A Guide to Getting Your Expertise Used

      The Flawless Consulting Fieldbook and Companion: A Guide to Understanding Your Expertise

      Freedom and Accountability at Work: Applying Philosophic Principles to the Real World, coauthored with Peter Koestenbaum

      Stewardship: Choosing Service Over Self-Interest

To Peter Koestenbaum, a philosopher become intellectual entrepreneur and the finest friend the world has known

      PROLOGUE

      TO READ OR NOT TO READ

      This opening is designed to help you make a good decision about whether to read this book. Writing a book about organizations is not like writing an international spy thriller. In a spy thriller, you can begin by describing the fog slowly rising off the river separating two Eastern European countries. You can have a train hurtling through the night. In the corner of one compartment are two men, unconscious, one of them clutching a business card with a seven-legged toad embossed in green ink. A woman arrives on the scene, reaches calmly into her purse, and on it goes. In the spy thriller, all of this happens in the first paragraph. You are hooked and off you go, knowing that you have found just the book you were looking for.

      Finding a book about organizational life that has meaning for you is not so easy. You shouldn't have to read a hundred pages to decide whether you want to finish such a book. I want to tell you who this book is for, who should not read it, and what to expect in the pages to come.

      The View from the Bridge

      The Empowered Manager is written for two kinds of people: (1) managers involved in running an organization and struggling every day with how to create and leave behind an organization they personally believe in, one that expresses their deepest values about work, achievement, contribution, and the spiritual dimensions of life; and (2) those working somewhere in the middle of an organization and feeling powerless to make the changes they want and believing that some of their bosses are problems to be solved.

      Our concern at the top of an organization is not only that the organization succeeds, but even more, that we leave behind a legacy that ensures strength in the future. To create and leave behind a strong organization requires building a culture in which people take responsibility for themselves and the organization. A culture in which dependency, blaming other groups, taking the safe path, seeking control for its own sake, and acting in self-serving ways are all minimized. That is what this book is about: creating an entrepreneurial spirit where all members of the organization feel responsible for creating a workplace they personally believe in.

      Caring about these issues means we see ourselves as forces for change and improvement. It makes us somewhat radical in the midst of a workplace culture where the predominant concerns are safety, advancement, control, and the desire to hold someone else responsible for what is happening. In many ways this book is written for those with a conservative style and a radical heart. The radical heart keeps us focused on a vision of the future, on the opportunity, not the risk, of finding out what is possible. Our radical heart wishes to be practical but is willing to live in the wilderness, with its dangers, and it believes that organizations, as the primary meeting places for human beings, have only begun to reach their potential. Our radical heart, clothed in the company dress uniform of the day, wishes not only for high overall performance but also to work in a place where the best that life has to offer is expressed. If, as a manager, these somewhat idealistic, semi-spiritual, seemingly softheaded ideas have meaning for you, then you have found the right book.

      The View from the Boiler Room

      For those of us who work for a living and are somewhere in the middle, my intent is to offer both a specific mind-set and practical ways to support the belief that we have some control over our destiny.

      Working in the middle of an organization creates certain predictable dilemmas for each of us. The most difficult struggle is between serving our