Integrating Service Level Agreements - Ron Ben-Natan
| Автор: | Ron Ben-Natan |
| Издательство: | John Wiley & Sons Limited |
| Серия: | |
| Жанр произведения: | ОС и Сети |
| Год издания: | 0 |
| isbn: | 9780471428664 |
Service level agreements (SLAs) offer service providers a way to distinguish themselves from their competitors in today's volatile, hypercompetitive market. This book offers an innovative approach that takes full advantage of current interface, automation, and Internet-based distribution and reporting technologies. * Addresses business-level SLAs, not just device-level SLAs * Describes a revolutionary approach that combines network management, service management, field service activities, entitlement, and rating with workflow automation technologies