What's the Secret?. To Providing a World-Class Customer Experience - John R. DiJulius, III
| Автор: | John R. DiJulius, III |
| Издательство: | John Wiley & Sons Limited |
| Серия: | |
| Жанр произведения: | Маркетинг, PR, реклама |
| Год издания: | 0 |
| isbn: | 9780470374542 |
What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers.