Table of Contents
1 Cover
4 Foreword
5 Preface Who Will Find This Book Useful and Why? Scope and Structure of the Book
8 PART I: Digital Transformation with Dynamics 365 CHAPTER 1: Digital Transformation andthe Case for Change Change, Change, Change Digital Transformation: Key Drivers Digital Transformation: Disrupt or Be Disrupted Digital Transformation with Dynamics 365 Summing Up Notes CHAPTER 2: Capabilities for Transforming Your Business with Dynamics 365 A Platform for Change and Transformation How to Drive Business Efficiencies Data Platform: The Secret Sauce Business Process: Simplification, Standardization, and Automation Is There a Choice: Cloud or On-Premise? Summing Up Notes CHAPTER 3: The Power of the Microsoft Platform Rise of the Citizen Developer: Improving Productivity with the Power Platform Building Custom Apps with Power Apps Resources and Community Groups Using Power BI to Create a Data-Driven Culture Accelerating Organizational Capability and Driving Efficiency Moving from Reactive to Proactive with IoT Integration Improving Experiences with Chatbots and Natural Language Processing Summing Up
9
PART II: Blueprint for Executing a Successful Dynamics 365 Project
CHAPTER 4: Five Cornerstones of Digital Transformation
Strategic Shift
Cultural Shift
Shift in People's Mindset
Process Shift
Governance and Control
Summing Up
Notes
CHAPTER 5: Program Readiness
Plan Before You Leap
Define Program Benefits and Outcomes
Knowing Your Business Processes
Pre-Project Communication
Digital Leadership
Selecting an Implementation Partner
Preparation and Readiness Before Program or Project Kick-Off
Summing Up
Notes
CHAPTER 6: Deep Dive: Organizational Change Management for Dynamics 365 and DX
Failings of Tactical OCM
Why Invest in Strategic OCM Before Starting the Project
Organization After Implementation and Role Change
Gain Meaningful Digital Insights for Change
Embedding Required Cultural Transformation in the Organization
Measuring User Adoption, Key Performance Indicators, and Benefits Realization
Measure Benefits Realized Post Go-Live
Summing Up
Notes
CHAPTER 7: Fundamentals of Executing a Successful Dynamics 365 Project
Effective Communication
Importance of Design Thinking, UX Design, and Customer Journey Mapping
Establishing Clear Design Principles at the Outset
Shortening Project Timescales Through Empowered Decision Making and Collocated Teams
Pragmatic Approach to the Agile Implementation of