Communication and Interpersonal Skills. Erica Pavord. Читать онлайн. Newlib. NEWLIB.NET

Автор: Erica Pavord
Издательство: Ingram
Серия:
Жанр произведения: Медицина
Год издания: 0
isbn: 9781908625335
Скачать книгу

      

      HEALTH AND SOCIAL CARE TITLES

      AVAILABLE FROM LANTERN PUBLISHING LTD

ISBNTitle
9781908625144A Handbook for Student Nurses
9781908625281Caring for People with Learning Disabilities
9781906052041Clinical Skills for Student Nurses
9781906052027Effective Management in Long-term Care Organisations
9781906052140Essential Study Skills for Health and Social Care
9781906052171First Health and Social Care
9781906052102Fundamentals of Diagnostic Imaging
9781906052133Fundamentals of Nursing Care
9781906052119Improving Students' Motivation to Study
9781906052188Interpersonal Skills for the People Professions
9781908625021Leadership in Health and Social Care
9781906052096Neonatal Care
9781906052164Palliative Care
9781906052201Professional Practice in Public Health
9781906052089Safe & Clean Care
9781906052157The Care and Wellbeing of Older People
9781906052225The Care Process
9781906052218Understanding and Helping People in Crisis
9781906052010Understanding Research and Evidence-Based Practice
9781908625007Understanding Wellbeing
9781906052058Values for Care Practice
9781908625229Wellbeing: Policy and Practice

      ISBN 978 1 908625 32 8

      First edition published in 2008 by Reflect Press Ltd (ISBN 9781906052065)

      Second edition published in 2015 by Lantern Publishing Limited

      Lantern Publishing Limited, The Old Hayloft, Vantage Business Park, Bloxham Rd, Banbury, OX16 9UX, UK

       www.lanternpublishing.com

      © 2015, Erica Pavord and Elaine Donnelly

      The right of Erica Pavord and Elaine Donnelly to be identified as the authors of this work has been asserted by them in accordance with the Copyright, Designs and Patents Act 1988.

       www.cla.co.uk

      British Library Cataloguing in Publication Data

      A catalogue record for this book is available from the British Library

      The authors and publisher have made every attempt to ensure the content of this book is up to date and accurate. However, healthcare knowledge and information is changing all the time so the reader is advised to double-check any information in this text on drug usage, treatment procedures, the use of equipment, etc. to confirm that it complies with the latest safety recommendations, standards of practice and legislation, as well as local Trust policies and procedures. Students are advised to check with their tutor and/or mentor before carrying out any of the procedures in this textbook.

      Typeset by Medlar Publishing Solutions Pvt Ltd, India

      Cover design by Andrew Magee Design Ltd

      Printed in the UK

      Distributed by NBN International, 10 Thornbury Rd, Plymouth, PL6 7PP, UK

       CONTENTS

       Introduction

       About the authors

       1 Introducing key concepts in communication

       2 Understanding ourselves and our impact on others

       3 Interpersonal communication

       4 Introducing Transactional Analysis

       5 Listening to people

       6 Communication and interpersonal skills in practice

       7 Case study

       Index

      INTRODUCTION

      HELLO AND WELCOME TO THE SECOND EDITION OF THIS BOOK

      This is the second edition of this book and it has been revised and updated since the first edition was published in 2008. Two chapters have been replaced by new ones, one has changed significantly and the other chapters have been edited to accommodate the changes. We hope that you continue to find it a useful companion to your studies.

      The book itself does not profess to be the definitive text – it is far too small to be that – but what it does do is present and explore some of the key issues and theories that surround effective communication. It explores what happens when communication goes wrong and outlines some possible solutions that you can put in place to limit the consequences of poor communication and to develop more successful communication systems. Good communication is the key to effective care and we hope that you enjoy developing and practising the skills presented here.

      We envisaged that our readers would all be students new to the areas of study that surround health and social care and that they would be involved in working across a broad range of health and social care facilities and with a broad mix of people. The authors, who have an interest in the teaching of communication and interpersonal skills, have developed an introductory text that explores communication as a ‘skilled behaviour’ for students working with people and is based on real teaching and learning activities that have been tried and tested in the classroom.

      WHO IS THIS BOOK FOR?

      This book is primarily written to support students undertaking study in any field of health and social care. You may be studying single modules aimed at developing your communication and interpersonal skills or you may be studying a full course for health and social care practitioners such as a Degree course in Nursing and Midwifery, a Foundation Degree in Health and Social Care, a course in Social Work, a course designed for practitioners working in the Hospital and Emergency Care Services, and so on. Regardless of which programme of study you are undertaking, this book is written to provide you with a valuable introduction to the fascinating field of Interpersonal and Communication Skills and it will help you to meet the learning outcomes of your course.

      WHAT DOES THE BOOK COVER?

      Like many books in any subject it begins by offering definitions, and then explores the meaning of what it is to be a skilled communicator. We explore simple everyday issues such as courtesy and protocols and what can happen when we forget to apply these in practice. It will introduce you to two theories of communication and give you examples of how the theories relate to practice.

      Chapter 1 provides an overview of what is to come. Like most academic texts the book begins with an examination of definitions and then introduces you to some of the incredibly complex phenomena