Marco Bensen
Soft Management for Decisive Results
Basics of Bold Leadership
Impressum
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Editor: Marco Bensen
Bensen Coaching & Consulting
Hohegrabenweg 42a
40667 Meerbusch
Coverpicture: © Oliver Druse. Snap Count Shootings
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About the Author
Marco Bensen has been in management positions in the hotel industry for over 25 years, including many years as General Manager and Area General Manager. His career began at the Hotel Management School Groningen (NL) and led him internationally through several positions, in several hotel chains, in many cities and countries. In addition to his professional activities, Marco also volunteered as chairman, board member and board member of various associations and clubs and an academy. In addition to his mother tongue Dutch, Marco speaks German, English, Spanish and French.
In addition to all these experiences, Marco has deepened his knowledge and skills with a master‘s degree in Hospitality Management from the renowned University of Brighton. He dedicated his thesis to the topic of leadership. Over several decades, Marco has processed hundreds of books, countless reports, journals, texts, theories and online material on leadership, organizational development and personal development.
His passion for leadership was inspired by countless personal encounters with leaders from all kinds of industries, fantastic personalities, sensational and not-so-sensational superiors, and an incredible number of wonderful employees and colleagues. Not only did excellent leadership serve as an inspiration and example, he also learned from a lack of leadership and poor interactions with employees by average managers.
Motivation, productivity, effectiveness and ultimately the organizational and financial results, are fully dependent on the quality of leadership in the organization.
Content
Soft Management and Hard Management
Theory X and Y and their self-fulfilling prophecy
Authority? Of course! Authoritarian? No way!
Unconventional thinkers and crazy people
Conditional or unconditional trust
Verbal and non-verbal communication
Methods of conducting conversations
Employees: costs, resources or potential?
The role of human potential management
The value of human potential leaders
Customer or employee: who is more important?